Full Time – 12 Month Fixed-Term Contract
£36,955 per annum
Closing date: 22nd July 2026
Are you passionate about helping people access affordable home ownership and delivering excellent customer experiences?
We're looking for a Sales & Marketing Officer to join our team and support the delivery and continued development of our growing Shared Ownership and home ownership programmes. At Brighter Places, we believe that diverse perspectives, experiences and backgrounds make us stronger, and we're committed to creating an environment where everyone feels welcome, valued and supported to succeed.
The Role
As our Sales & Marketing Officer, you'll play a key role in helping people take their next step onto the property ladder while supporting the delivery of our affordable housing ambitions.
Working closely with the Sales & Marketing Manager and colleagues across Brighter Places, you'll be responsible for managing property sales activity, supporting customers through the buying journey, overseeing conveyancing processes and helping to maximise sales performance across our Shared Ownership homes.
You'll also help shape and improve our home ownership offer, ensuring customers receive an exceptional service from enquiry through to completion.
Key responsibilities will include:
- Managing the sale and conveyancing process for Shared Ownership and other property sales from enquiry through to completion.
- Providing specialist advice and guidance to customers and colleagues on Shared Ownership, Right to Buy, Right to Acquire and other home ownership products.
- Supporting the delivery and promotion of Brighter Places' Shared Ownership programme and future sales initiatives.
- Managing customer enquiries, applications and waiting lists for Shared Ownership and private rented homes.
- Developing and maintaining effective sales systems, processes and documentation to ensure compliance and excellent customer service.
- Working collaboratively with internal teams, solicitors, developers and external partners to progress sales within agreed timescales.
- Coordinating property viewings, open days and launch events to promote available homes.
- Monitoring customer feedback, market trends and legislative changes to help improve our services and respond to changing customer needs.
Working Arrangements
This is a hybrid role based in Bristol, with a mixture of home and office working.
The successful candidate will be required to travel independently to developments, properties, customer appointments and events as required. Occasional evening and weekend working may be necessary to support customer viewings, launches and promotional events.
About You
We know that great candidates come from a variety of backgrounds and experiences. Whether you're already working in housing, property sales, customer services or a related field, we'd love to hear from you.
For this role, we're looking for people who can demonstrate some or all of the following:
Essential
- Experience managing property sales, conveyancing, home ownership services or similar customer-focused processes.
- Knowledge of Shared Ownership, Right to Buy and/or Right to Acquire schemes and associated legislation.
- Experience working with a wide range of stakeholders, customers and external partners.
- Excellent communication and interpersonal skills with the ability to build positive working relationships.
- Strong organisational skills and the ability to manage multiple priorities and deadlines.
- A customer-focused approach and commitment to delivering excellent service.
- High levels of IT literacy and confidence using digital systems and technology.
- The ability to develop and improve business processes and procedures.
- A full UK driving licence and ability to travel independently.
Desirable
- Experience working within affordable housing, social housing or property sales.
- Knowledge of housing legislation and current housing market trends.
- Understanding of construction and development processes, including the ability to interpret plans and drawings.
- Knowledge of GDPR requirements within a home ownership environment.
- A housing, sales, property or related professional qualification.
Why Work With Us?
At Brighter Places, we want our colleagues to feel supported, valued and able to thrive both in and outside of work. We offer a range of benefits designed to support your wellbeing, financial security and professional development, including:
- 30 days annual leave
- Option to purchase up to 5 additional days of annual leave
- £700 annual wellbeing allowance
- Competitive pension scheme (7.16% employer contribution)
- Flexible working arrangements
- Hybrid working opportunities
Our Commitment to Inclusion
We are committed to building a workplace where everyone feels welcome, respected and able to thrive. We actively encourage applications from people of all backgrounds, identities and experiences and recruit based on skills, potential and values. Applicants who disclose a disability and meet the essential criteria for the role will be offered a guaranteed interview as part of our Disability Confident commitment.
Safeguarding
At Brighter Places, safeguarding is everyone's responsibility. We are committed to promoting the wellbeing and safety of our colleagues, customers and communities, and all employees are expected to work in line with our safeguarding policies and procedures.
- Enhanced family-friendly leave policies
- Comprehensive sick pay
- Life assurance
- Cycle to Work scheme
- Paid volunteering leave
- Company events and team activities
- Free on-site parking (where available)
Pay: £36,955.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Bristol BS5 6XX
