An exciting opportunity has arisen for an Appointment Co-ordinator to join our Community Diagnostic Centre at Queen Victoria Hospital.
The post holder will provide a high-quality administrative and appointment booking service, supporting the smooth co-ordination of patient pathways from referral. Working closely with clinical and administrative colleagues, the role is key to ensuring patients receive timely appointments and diagnostic investigations in line with the Trusts standards and targets.
The post holder will provide a comprehensive appointment co-ordination and administrative service, ensuring patients are booked efficiently for outpatient clinics and diagnostic investigations. They will support the management of patient pathways, process referrals, maintain accurate records on Trust systems and ensure appointment outcomes are recorded in line with Trust policies and procedures.
The role includes co-ordinating Community Diagnostic Centre (CDC) investigations, responding to patient enquiries, managing appointment bookings and amendments, and providing reception support when required. Working closely with clinical and administrative colleagues, the post holder will help deliver a responsive, patient-focused service and support the achievement of Trust waiting time and performance targets.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Please find attached job description and person specification which gives detailed information on the role.
