We have an exciting opportunity for an experienced and customer-focused Service Manager to join and lead our busy and successful service team at Platinum Renault & Dacia in Trowbridge. This is a pivotal leadership role and you will drive operational excellence whilst ensuring the highest standards of customer satisfaction, team performance, and service efficiency. You will oversee daily operations, manage a team of technicians and advisors, and ensure outstanding customer service.
Your role will be:
- To ensure the efficient and profitable operation of the Service department.
- To control resources at a level commensurate with profit requirements.
- To maximise departmental performance in line with market potentials through the sale of labour, parts and materials.
- To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high standards of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- To accurately manage the recording of customer and vehicle details and service histories and to operate a customer follow-up system.
- To plan the optimum utilisation of the workshop capacity.
- To carry out recall programs and procedures as per manufacturers guidelines and recommendations.
- To ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.
- To ensure that efficient use is made of all resources including labour, materials and equipment.
- To control, supervise and educate all department staff in the proper use of equipment and resources.
- To maximise customer satisfaction through the correct application of the manufacturers warranty and goodwill procedures.
- To ensure accurate submission of warranty and goodwill claims on a daily basis and to monitor daily and weekly warranty reports.
- To upsell additional products or services to enhance the customer experience.
- Ensuring that both Internal and manufacturers KPI's are achieved.
- Understanding of budget and accounts.
- To adhere to manufacturer protocols at all times.
- To be responsible for the overall management and compliance of the MOT testing on site.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
Our Requirements:
- Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
- Strong technical knowledge of vehicles and service procedures.
- Exceptional leadership and team management skills.
- Excellent communication, organisational, and problem-solving abilities.
- Ability to handle difficult or frustrated customers with professionalism and empathy.
- Strong understanding of service department metrics and reporting.
- Experience with Pinnacle/Keyloop DMS systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers and team members alike.
- Valid driver’s license.
Company Overview
Platinum Motor Group is a family-run automotive business located in the picturesque Southwest borders of Wiltshire, Somerset, and Gloucestershire. Established in 1975, we have become a leading player in the region, offering a wide range of car manufacturer franchises and exceptional customer service. We will provide:
- A supportive and dynamic work environment.
- Opportunities for growth and career development.
- Access to ongoing training and manufacturer certifications.
- Competitive salary, bonus structure, and comprehensive benefits package.
If you are passionate about delivering outstanding automotive service and leading a dynamic team, we invite you to apply today to join Platinum Motor Group!
Job Types: Full-time, Permanent
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
