About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
ABOUT ETS SOLUTIONS
ETS Solutions brings together assessment, credentialing, learning, workforce, and technology capabilities to help organizations, institutions, professionals, and learners demonstrate skills, advance opportunity, and achieve measurable outcomes. As part of ETS, ETS Solutions supports customers across education, workforce, certification, licensure, language learning, and other high-stakes assessment markets.
The General Manager – International is an executive leader responsible for leading all global lines of business across ETSS, with full profit and loss (P&L) ownership for international performance, growth, and strategic execution. This role owns the international operating model across markets, regions, products, customers, and delivery channels, ensuring each line of business contributes to sustainable revenue growth, margin expansion, customer impact, and long-term market leadership.
This is a critical enterprise leadership position with direct accountability for international revenue, bookings, profitability, market expansion, operational execution, and organizational performance. The General Manager – International will partner closely with ETSS leadership, BU leaders, Sales, Product, Marketing, Finance, Legal, Technology, Operations, and regional teams to align global strategy, prioritize investments, strengthen customer and partner relationships, and deliver consistent performance across all international lines of business.
Key Responsibilities
- Lead all global lines of business across ETSS, with full ownership of international revenue, bookings, profitability, operating margin, cost discipline, and cash performance
- Set and execute the international growth strategy across regions, markets, customer segments, products, delivery models, and routes to market
- Establish annual operating plans, budgets, forecasts, investment priorities, and performance targets that support enterprise goals and regional market realities
- Drive disciplined P&L management, including revenue acceleration, margin expansion, pricing discipline, cost optimization, and resource allocation across international businesses
- Align regional and line-of-business leaders around clear commercial priorities, execution plans, customer outcomes, and measurable performance expectations
- Build and deepen relationships with strategic customers, government agencies, institutions, channel partners, alliance partners, and market influencers across international markets
- Identify and prioritize market expansion opportunities, including new geographies, customer segments, product extensions, partnerships, acquisitions, and scalable delivery models
- Partner with Product, Technology, Operations, Finance, Legal, Compliance, and Marketing to localize offerings, improve delivery performance, manage risk, and strengthen competitive positioning
- Ensure international operations meet high standards for compliance, data privacy, service quality, customer experience, operational resilience, and regulatory alignment
- Build, develop, and retain a high-performing global leadership team with strong accountability, succession planning, cross-market collaboration, and execution discipline
Leadership Competencies
- Global Commercial Strategy and Market Expansion
- Full P&L Ownership and Financial Discipline
- International Business Leadership Across Multiple Lines of Business
- Customer, Partner, and Market Stakeholder Engagement
- Cross-Cultural Leadership and Regional Execution
- Enterprise Influence, Executive Presence, and Decision-Making
- Operational Excellence, Risk Management, and Scalable Growth
Qualifications
- 15+ years of progressive commercial, general management, international business, regional leadership, or multi-line-of-business leadership experience
- Proven track record of owning and delivering full P&L performance, including revenue growth, bookings, margin expansion, cost management, and operational execution
- Experience leading international or global businesses across multiple regions, markets, products, customer segments, and delivery models
- Strong understanding of global go-to-market strategy, regional market dynamics, cross-border operations, pricing, channel strategy, partnerships, compliance, and customer delivery
- Demonstrated ability to lead geographically distributed teams, align regional and functional leaders, and drive execution across Sales, Product, Marketing, Finance, Legal, Compliance, Technology, and Operations
- Experience managing growth, transformation, integration, or scaling initiatives across complex international environments
- Preferred: MBA, advanced degree, or equivalent executive-level experience in global business leadership
Key Performance Indicators (KPIs)
- International revenue growth, bookings, and profitability across all ETSS global lines of business
- Operating margin performance, cost discipline, and cash contribution
- Regional and line-of-business performance against annual operating plan, budget, and forecast
- Pipeline growth, win rate, renewal performance, and customer expansion across international markets
- Market expansion progress, including new geographies, segments, partnerships, and scalable growth initiatives
- Customer satisfaction, retention, service quality, and delivery performance across global markets
- Operational resilience, compliance performance, data privacy alignment, and risk management effectiveness
- Employee engagement, leadership bench strength, succession readiness, and organizational scalability across international teams
ETS is mission driven and action oriented
