About WeBuyVintage
WeBuyVintage is the UK's largest face-to-face buyer of jewellery, antiques and collectables. We run more valuation events than any other company in the country - over 250 roadshows every month - putting trusted experts face-to-face with customers in community spaces nationwide. Alongside this, our rapidly scaling nationwide home-visit service and a growing network of in-store selling locations reinforce our commitment to in-person service.
Co-founded three years ago around a pub table, we've already built a profitable £60m+ turnover business without any external investment. We're on a mission to make WeBuyVintage a brand everyone recognises.
The Role
This is a newly created role focused on protecting the business, our employees and our customers as we continue to scale.
You will be responsible for improving operational safety, supporting business continuity and ensuring practical risk mitigation measures are embedded across the organisation.
Working closely with operational leaders, the buying team, training function and senior leadership, you will help ensure that risk is identified early, assessed appropriately and managed in a commercially practical way.
The successful candidate will play a key role in supporting the continued expansion of our roadshow and home visit operations across the UK.
Key Responsibilities
Operational Risk Management
- Identify, assess and monitor operational risks across the business.
- Develop and maintain the company risk register.
- Recommend practical risk mitigation measures that balance safety with commercial objectives.
- Support managers in implementing risk controls and safe working practices.
- Monitor the effectiveness of risk mitigation activities and recommend improvements where required.
- Support business continuity planning and operational resilience initiatives.
Health & Safety
- Maintain and review Health & Safety policies and procedures.
- Support compliance with relevant Health & Safety legislation.
- Promote a positive safety culture throughout the organisation.
- Work with managers to ensure safe systems of work are understood and implemented.
- Conduct operational audits and site visits where required.
Roadshow & Home Visit Risk Assessment
- Assess risks associated with roadshow venues and event locations.
- Review staffing arrangements and identify any additional controls required for higher-risk events.
- Assess lone working, travel and personal safety considerations.
- Work with operational managers to ensure appropriate measures are in place to protect employees and customers.
- Support the safe expansion of our nationwide event programme.
Incident Management & Investigation
- Investigate accidents, incidents and near misses.
- Conduct root cause analysis and identify underlying causes.
- Produce clear reports and recommendations.
- Track actions through to completion.
- Ensure lessons learned are incorporated into future risk assessments and operating practices.
Policies & Risk Controls
- Develop and maintain operational policies arising from risk assessments and business requirements.
- Support managers in embedding risk controls into day-to-day operations.
- Work closely with the Training & Quality Assurance function to ensure new risk controls are reflected in training and operational documentation.
- Promote consistency in risk management practices across the business.
About You
We are looking for someone who combines strong operational judgement with a practical and commercially minded approach to risk management.
You will ideally have:
- Experience in operational risk management, Health & Safety or a related operational role.
- Experience conducting risk assessments and incident investigations.
- Strong understanding of Health & Safety legislation and best practice.
- Excellent problem-solving and analytical skills.
- The ability to influence and work collaboratively with managers across the business.
- Strong communication and report-writing skills.
- A pragmatic approach to balancing risk mitigation with commercial objectives.
- Experience within multi-site, field-based or operational environments would be advantageous.
Reporting Structure
This role will report into the Chief Operating Officer as the business continues to grow and will work closely with operational leaders, the Head Buyer and the Training & Quality Assurance Manager.
What we offer
- 4 day working week - 32 hours (yes we really mean it)
- Pension
- Mental Wellness Support
- Access to Bright Exchange
- 20 days holiday + bank holidays
