About Us: Join our fantastic team at Blue Ice Machines, an industry leader in food service equipment. We pride ourselves not only on the highest quality products but also on the exceptional after-sales service we provide to our customers. At Blue Ice Machines, we are committed to delivering top-notch customer support, and we’re looking for a passionate and hardworking individual to be a part of our dynamic team.
Position Overview: We are currently seeking a Customer Service Representative who is eager to provide excellent customer support and ensure customers have the best experience with our equipment. The role requires troubleshooting skills, a passion in customer service.. If you're someone who thrives in a fast-paced environment and is committed to providing top-tier service, we want to hear from you!
Key Responsibilities: Troubleshoot technical issues for customers using Blue Ice Machines’ equipment, ensuring accurate diagnosis and resolution.Provide clear and effective technical support via phone, email, and video call.Offer detailed product training and advice to customers, ensuring they understand how to properly use and maintain their equipment.Manage customer inquiries, ensuring they are handled promptly and professionally.Work closely with other team members to resolve complex issues and share valuable insights.Ensure a high level of customer satisfaction by addressing and resolving any issues in a timely and efficient manner.Maintain accurate records of customer interactions and service requests.
"This role involves providing phone support exclusively for hardware-related issues with the machine. It does not include support for software problems."
Qualifications: Strong passion for customer service and technical support. Exceptional communication skills, both verbal and written. Ability to quickly grasp technical concepts and troubleshoot effectively. Strong organizational and multitasking skills. Experience in working with CRM Proven ability to handle challenging customer interactions with professionalism and empathy.
Why Join Us? Be part of an industry leader in food service equipment.Work in a supportive, collaborative environment.Opportunities for career growth and development.Enjoy a dynamic and rewarding role with great satisfaction from helping customers.If you are a motivated individual with a passion for customer service, join Blue Ice Machines and become part of a team that delivers excellence in every aspect of the customer experience!
We look forward to welcoming a new team member who shares our commitment to delivering the best customer service!
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Experience:
- Customer service: 1 year (required)
Location:
- Waltham Abbey, Essex (required)
Work Location: In person
