Job Overview
Join our dynamic team as a Customer Service Advisor and become the friendly, knowledgeable voice that guides our valued clients through their journey. In this energetic role, you will deliver exceptional service by addressing customer inquiries, resolving issues efficiently, and providing tailored solutions. Your enthusiasm and communication skills will help foster trust and loyalty, ensuring every customer feels valued and supported. This position provides an excellent opportunity to grow your skills across ordering, inventory, delivery coordination, and after‑sales support while making a meaningful impact every day.
Responsibilities
- Managing incoming customer orders with accuracy and efficiency
- Handling day‑to‑day administration including order entry, documentation, and system updates
- Liaising with new customers to understand requirements, specifications, and onboarding needs
- Tracking and chasing deliveries to ensure on‑time fulfilment
- Working closely with the production, warehouse and delivery teams to resolve issues and maintain smooth operations
- Responding to customer queries promptly and professionally
- Supporting continuous improvement of customer service processes
Experience
- Strong communication and relationship‑building skills
- Excellent attention to detail and organisational ability
- Confidence working with internal teams and external customers
- Ability to multitask in a busy manufacturing environment
- Experience in food manufacturing or FMCG is an advantage
You’ll be part of a friendly, supportive team where your work directly contributes to customer satisfaction and business growth. We offer stability, development opportunities, and a role where no two days are the same.
Monday - Friday; 40 hours a week; 8:00am - 4:30pm
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
Work Location: In person
