Security Supervisor

Job details

Security Supervisor – National Grid, Eakring, NG22 0DA
Location: Newark| Pay Rate: £14.67 per hour

Monday – Friday 0700-1700 - 50 hours a week

Job Overview

To provide a comprehensive security service covering buildings, grounds, property and car parks in order to ensure a safe and secure environment for the client, customers, colleagues and visitors

Market Leadership

Customer and Client Satisfaction

To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
Increase in Customer / Client compliment letters
Decrease in Customer / Client complaint letter

Main Duties

Operations

To ensure everybody in the team are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to the line manager, including all accidents and near misses
To promote good safety habits and methods of work
To manage the site including grounds and car parks in line with the Company security policy, whilst adhering to the Data Protection Act
To monitor the CCTV system at all times
To carry out frequent patrols in accordance with set security/ fire procedures including safety checks, reporting of defects and attendance at incidents
To lock and unlock areas and set intruder alarms and liaise with the police in the event of an alarm when applicable
To assist in preventing acts of violence, crime or disorder and to investigate incidents of theft, criminal damage, etc which may occur
To remove trespassers and unauthorised persons where appropriate
To provide escort duties as required, including the movement of cash and valuables
To deal with incidents relating to lost and found property
Work in a systematic, methodology and orderly way.

Training

Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

Basic Duties & Responsibilities Security Supervisor

External, internal patrols
Emails, telephone calls, reporting site incidences to the site manager and Ops manager
E-learning
Handling keys in safe, staff car keys
Scheduling Staff where required
Merlin- DOB, tasks.
Temp access cards management
Gatehouse duties/ Reception Duties
Health and safety reporting, IMS
Managing emails, visitor sheet, contractors in Weekend & BH
Raising jobs to helpdesk- 165, BH for emergency jobs eg: flood, leaking roof, gates & barriers issue etc.
Incident Controller 2 outside of normal office hours
Activate cards, apps cards using Gallagher system.
Various jobs as per request by client
Processing Alarms on fire, argon panel, weekly Monday fire alarm test during weekend & BH
Smoke heads isolation in zones request by contractors or their hosts.
Knowledge of REDCARE (CHISEL), role during real or false alarm, during 6 monthly fire drill.
Managing cover officer, patrol officer when on shift as supervisor.
First aid, panic alarm management.
Adding late booked, out of hrs booked visitor, contractors in visitor sheet on weekend & BH
Dealing with incidents, calling emergency services if needed eg: protestor, drone, photo video taking, intrusion, trespass, bomb threat, audit etc.
Managing Traffic during broken gate, barrier.
This list is not exhaustive and additional Duties & Responsibilities can be added by Mitie

Additional Duties

Reporting incidents, faults to manager, DPM depending on nature of incident during weekend & BH.
Monitoring CCTV, rebooting, reporting finding.
Reporting incidents to OOH Duty Property Manager/ Night Supervisor
Merlin- DOB, tasks, reporting incident/accidents.
Essential training to new cover officer, patrol officer.
Daily CCTV checks, recording in sheet.
Incident Controller outside of normal office hours
Ensuring details/notes/handovers are completed between shifts OOH

What we are looking for

Person Specification

What Skills, Knowledge & Experience are required for the role
- Good Communication skills
- Good PC knowledge in Microsoft Word, Excel & Powerpoint
- Good knowledge of CCTV systems
- Good knowledge of Access Control systems
- Good knowledge of Health and Safety
- First Aid at Work Trained
- Incident Controller / Fire Warden Trained
- SIA License (DS only)
Mitie Values
- We are one Mitie.
- We are built on integrity and trust.
- We go the extra mile.
- Our diversity makes us stronger.
Our customers' business, is our business