At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation.
As part of our team, you’ll help shape a world where guests and colleagues alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a legacy, ensuring that what we do today positively impacts the generations of tomorrow.
We are seeking a Director of Front Office who embodies this philosophy: a strategic, guest‑centric leader who understands that the first impression begins long before arrival.
Location: Bermuda | Department: Rooms | Reports to: Director of Operations
YOUR RESPONSIBILITIES
- Lead all Front Office operations, ensuring seamless and elevated guest arrival and departure experiences
- Champion service excellence across Front Desk, Guest Experience, Bell/Door, Concierge and Butler functions
- Drive consistency in luxury service standards, aligning with The Loren brand philosophy
- Oversee daily operations, staffing, scheduling, and performance management of the Front Office team
- Elevate the guest journey through personalization, attention to detail, and proactive service recovery, overseeing VIP handling, and guest satisfaction performance
- Collaborate closely with Housekeeping, Reservations, and Maintenance to ensure flawless room readiness and communication
- Analyse guest feedback (including Revinate and internal surveys) to drive continuous improvement
- Support revenue optimization through effective upselling, inventory management, and rate awareness
- Lead and develop a high-performing team, fostering engagement, accountability, and career growth
YOUR QUALIFICATIONS
- Minimum of 8 years progressive experience in luxury hospitality, with at least 3 years in a senior Front of house leadership role
- Current or previous experience as Front Office Director, Assistant Director of Front Office, or similar leadership position
- Proven ability to lead and inspire diverse teams in a fast-paced, service-driven environment
- Strong understanding of luxury guest expectations and personalized service delivery
- Experience working within island or resort environments preferred
- Fluent in English (written and spoken) with exceptional communication skills
- Hands-on experience with Opera Cloud (or similar PMS) required; familiarity with guest experience platforms a plus
- Strong problem-solving skills with a proactive and solution-oriented mindset
WHY JOIN THE LOREN:
This is not simply a role; it’s an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you’ll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.
HOW TO APPLY:
You may apply directly by emailing: [email protected]
