Customer Service Advisor - Dundee or Perth
The rewards
- Standard hours: £13.49 per hour
- Overtime: £20.23 per hour
- Full training provided
- All equipment required provided
- Ongoing contract with the opportunity for extension and opportunity to be made permanent
Hours
- Working 37-40hrs per week Monday - Sunday (off 2 weekends a month)
- Shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts)
- Saturday - Sunday the shifts will fall between the hours of 8am - 6pm
- You must be fully flexible to be considered for the role
- Remote working - you just need wifi and a quiet space to work (a chair and desk set up)
The role of Customer Service Advisor:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Troubleshooting to understand the problem and providing first level advice
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
- Making customers aware of other products available at the end of the call
The ideal Customer Service Advisor:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills, ensuring empathy and good communication
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with
- Essential: wifi and a work station set up at home to be successful in this role
You must live within the catchment area of Dundee or Perth to be considered.
Start Date: 10th of August 2026.
You will need to pass both a criminal background and financial check.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
