SBG are seeking a Product Administrator to support the effective operation and governance of the Product Management function. This role plays a key part in ensuring the smooth delivery of day-to-day administrative and operational activities, maintaining high levels of accuracy, efficiency, and service within agreed standards.
Working closely with internal stakeholders, brokers, and external suppliers, the Product Administrator will help safeguard the integrity of SBG's insurance products through the execution of monitoring, validation, and control activities. This includes reviewing and validating product configurations, customer communications, policy documentation, and policy wordings to ensure compliance, accuracy, and a positive customer experience.
The successful candidate will also support issue resolution, reporting, audit activities, and product change initiatives, contributing to the ongoing performance, governance, and continuous improvement of SBG's insurance products and processes.
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Manage team enquiries and requests, ensuring delivery within agreed service level agreements (SLAs).
- Execute monitoring, validation, and control processes to produce accurate operational results and insights.
- Raise and manage purchase order requests relating to product and supplier costs.
- Administer the setup, maintenance, and amendment of agency and broker-related requests.
- Act as a key point of contact for brokers, resolving policy queries and supporting audit requirements.
- Raise, track, and manage service tickets through internal and external supplier portals.
- Produce regular management information and operational reports for the Team Manager and key stakeholders.
- Investigate and resolve discrepancies identified through monitoring and validation activities.
- Log, monitor, and escalate defects, incidents, and system issues through appropriate internal and external channels.
- Provide first-line investigation, triage, and administrative support for incidents reported to the team.
- Conduct scheduled audits to ensure compliance with operational standards, controls, and procedures.
- Test product functionality and system behaviour in relation to defects, enhancements, and planned changes.
- Maintain accurate records and documentation to support governance, audit, and compliance requirements.
- Collaborate with internal teams, brokers, suppliers, and stakeholders to ensure efficient service delivery and issue resolution.
- Identify opportunities to improve processes, controls, and operational effectiveness, supporting continuous improvement initiatives.
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Strong organisational and time management skills, with the ability to plan, prioritise and manage workloads effectively.
- Excellent attention to detail, with a commitment to producing accurate and high-quality work.
- Strong verbal and written communication skills, with the ability to communicate effectively with a range of internal and external stakeholders.
- Ability to produce clear, accurate and insightful reports, presenting information in a meaningful and actionable way.
- Analytical mindset with the ability to interpret, investigate and understand data, identifying trends, discrepancies and areas for improvement.
- Strong problem-solving skills, with the ability to investigate issues and support effective resolution.
- Proficient in using business systems and reporting tools to support operational processes and decision-making.
- Ability to work collaboratively across teams and build positive relationships with brokers, suppliers and colleagues.
- Insurance and/or broker market experience is desirable.
- A proactive and continuous improvement mindset, with the ability to identify opportunities to enhance processes, controls and service delivery.
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Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- Electric vehicle – salary sacrifice scheme
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Gold Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
