Working Hours: 9:00 AM – 3:00 PM
Employment Type: Part-Time
We are looking for a friendly, reliable and organised Customer Service Agent to join our team. The successful candidate will be responsible for assisting customers with their enquiries and ensuring they receive a professional and helpful service throughout their experience with us.
Key Responsibilities
- Answer incoming customer service telephone calls in a friendly and professional manner.
- Respond to customer enquiries via email promptly and accurately.
- Assist customers with tracking their orders and providing delivery updates.
- Investigate delayed, missing or incorrectly delivered orders where required.
- Answer general questions regarding orders, products and services.
- Liaise with relevant departments, couriers or delivery partners to resolve customer issues.
- Update customer and order information accurately on internal systems.
- Handle customer complaints professionally and work towards a satisfactory resolution.
- Escalate more complex enquiries to the appropriate team member when necessary.
- Maintain a high standard of customer service at all times.
Skills & Experience
The ideal candidate will:
- Have excellent verbal and written communication skills.
- Be confident speaking with customers over the telephone.
- Have a professional and friendly manner.
- Be comfortable using email, computer systems and order tracking systems.
- Be organised and able to manage multiple customer enquiries.
- Have good attention to detail.
- Be patient and able to remain calm when dealing with customer complaints or problems.
- Be reliable, punctual and able to work independently as well as part of a team.
Previous customer service experience would be beneficial, although training can be provided for the right candidate.
Working Hours
The working hours for this position are 9:00 AM to 3:00 PM.
This is an excellent opportunity for someone who enjoys helping customers and wants to work within a friendly and supportive team.
Pay: £8.00-£12.71 per hour
Benefits:
Work Location: In person
