Job Overview
We are one of the region's leading private dental practices, recognised for excellence in cosmetic dentistry, Invisalign and advanced dentistry, and for the standard of care we provide to every patient. As we continue to grow our private practice, we are seeking an exceptional individual to represent us as the first point of contact for our patients.
No previous dental experience is required. We are far more interested in the person than the CV. If you have built your career in a setting where service standards are paramount — a quality hotel, a high-end retail brand, hospitality, or a similar environment — we would be delighted to hear from you. The clinical knowledge can be taught. The warmth, composure and professionalism we are looking for cannot.
As Patient Concierge, you are the face and voice of the practice. You are the first person our patients meet on arrival, and the first they reach when they enquire with us — in person, by telephone, or through our online and digital channels. Your purpose is to ensure that every patient feels genuinely welcomed, well looked after, and confident in their decision to choose us.
Day to day, you will manage the front of house, respond to enquiries across all channels, book patients in, and take payments. Just as importantly, you will make sure every patient is aware of the full range of treatments we offer, confidently introducing the services that may benefit them and guiding them towards taking the next step.
The person we are looking for
- Presents themselves with warmth, polish and professionalism
- Is approachable and personable, with a natural, easy way of building rapport and conversation
- Possesses an excellent telephone manner and clear, confident communication
- Is genuinely interested in people and in helping them take the next step with confidence
- Remains calm, composed and reassuring, particularly with anxious patients
- Is confident and capable with computers and everyday technology, and quick to pick up new systems
- Proficiency in computer skills including Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Is eager to learn, and embraces new information and new skills
- Takes pride in attention to detail and in work done to a high standard
- Is a genuine team player with a professional, positive and conscientious attitude to their work
What we offer
- A modern, professionally run practice with an excellent team
- Full training and genuine opportunities for progression
- Regular team bonding and social events
- Heavily discounted dental treatment, including routine, advanced and cosmetic care
- An environment in which outstanding service is recognised and rewarded
This role offers an engaging work environment where your organisational talents can thrive. We welcome applications from motivated individuals eager to contribute positively to our team.
Pay: £24,420.00-£31,501.18 per hour
Benefits:
- Company events
- Employee discount
Experience:
- Customer service: 1 year (required)
Work Location: In person
