HEAD RETAIL ASSISTANT
Full Time Position, Permanent, Year-Round
Excellent Rates of Pay, discount, bonus opportunities
Diverse, supportive team, socially safe work environment
We’re looking for a Head Retail Assistant with experience with luxury products to join our team leading a small team of retail assistants selling world-class chocolates and gifts. The ideal candidate will have strong team leadership skills, have proven skill with numerical and clerical accuracy and efficiency, have a natural and elegant approach to customer service, and flair with beautiful product presentation and merchandising. They will feel at home in a luxury product environment and enjoy giving the highest standard of customer service, have excellent product knowledge and embody the brand standard while training and supporting colleagues to do the same.
RESPONSIBILITIES:
· Serving and selling artisan chocolates and gifts to a world-class standard while leading a team of retail assistants and giving superior customer service
· Counting, rotating, receiving, pricing and stocking goods
· Ensuring that retail displays are attractively displayed, clean and fully stocked
· Training staff according to the operations manual policies and procedures to carry out daily, weekly, monthly duties
· Championing the team culture of kindness, optimism and positivity
· Learning and sharing information about gourmet artisan chocolate with staff and customers
· Maintaining hygiene records and a high level of cleanliness
· Assisting with creating the rota and arranging cover for absences
· Representing the IBHC brand to the highest standard in all aspects of appearance and performance
REQUIREMENTS AND SKILLS:
· Retail management or other administrative experience
· Ability to manage and lead a diverse team with kindness and consistency to bring out the best in each person
· Capacity to be a proactive, self-motivated problem-solver and communicator
· Obvious flair with retail display and an eye for aesthetic details
· Passion for creating a warm, genuine and thoughtful customer experience
· 100% accuracy with numeracy and literacy for stocktaking, ordering, administrative tasks and cash handling
· Understanding of and enthusiasm about the Highland Chocolatier brand with ability to represent it accurately
· Skill at natural, open and easy communication to support an environment free of gossip and backbiting
· Capability to be organized, methodical and analytical
WHY WORK HERE? We are passionate about our team and will do everything we can to support you on your career journey. We believe that no matter what work you do during your life, work should have purpose and meaning. Joining a new team should be a step forward in your personal development and give you the opportunity to grow and positively affect the lives of others. Yes, WHAT we do is make and sell gourmet chocolate, but WHY we do it is because we believe our work is an opportunity to learn, develop and grow, individually and as a team, so that we can improve the lives of others and ourselves.
HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.
TO APPLY:
Contact Rachel at [email protected] or phone 01887 840775 to ask any questions.
Your CV, two references and a covering letter must accompany application.
ADDRESS:
Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL
Job Types: Full-time, Permanent
Pay: £14.00-£15.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Application question(s):
- How long would it take you to travel to PH90PL for daily shifts?
- Do you have a work Visa for the UK? (We do not provide this)
- What do you know about our business?
Work Location: In person
