This is a customer-facing role involving service, team leadership and café operations. Front of House Supervisors lead daily service operations while supporting the team to deliver excellent hospitality and maintain Yuum standards.
Our ideal candidate:
- Passionate about hospitality and guest experience
- Friendly, confident and professional when interacting with customers
- Comfortable working in a fast-paced café environment
- Takes pride in cleanliness, presentation and attention to detail
- Interested in premium food, drinks and service standards
- Positive team player with strong communication and leadership skills
Responsibilities:
Customer Service
- Create a welcoming environment and deliver consistently high hospitality standards
- Support Front of House Team Members in delivering excellent customer service
- Resolve customer issues professionally and ensure a positive guest experience
- Maintain strong product knowledge and confidently recommend products and promotions to increase average order value
- Maintain Yuum service, presentation and product standards at all times
Food & Drink Preparation
- Support the team in preparing drinks, desserts and food items according to Yuum standards
- Assist with light food preparation and cold prep when required
- Ensure product handling, storage and food safety procedures are followed
- Ensure hygiene, food safety and allergen procedures are consistently maintained
Operations & Team Leadership
- Lead the shift and ensure smooth daily service operations
- Supervise Front of House Team Members and support the team during busy service periods
- Monitor service flow and staffing during peak times
- Support opening and closing procedures
- Handle cashing up and shift handovers when required
- Assist with deliveries, restocking and inventory organisation
- Monitor stock levels and communicate replenishment needs
- Support inventory counts and basic stock control
- Ensure cleanliness and organisation across counters, equipment and service areas
- Support waste reduction and stock rotation
- Support onboarding and training of new team members and help maintain team service standards
- Ensure team members follow operational procedures and service standards
- Maintain a positive, organised and productive working environment during each shift
- Support daily operational reporting when required
- Share feedback and suggestions to help improve service and operations
What we are looking for:
Experience & Skills
- Previous experience in hospitality, café, retail or customer service is preferred
- Previous experience supervising shifts in a café, restaurant or hospitality environment
- Comfortable using POS systems and handling customer orders
- Good spoken English
Personal qualities
- Strong communication and customer service skills
- Positive attitude and strong attention to detail
- Reliable, organised and able to maintain high standards during busy service
- Confident leading a small team and supporting colleagues during busy service
- Takes ownership of tasks and service standards
- Interest in premium food, drinks or café culture
Work requirements
- Ability to work flexible shifts including weekends
- Comfortable standing and moving for extended periods during busy service
- Ability to coordinate team members during peak periods
- Follow product handling and storage procedures
What we offer:
- Competitive hourly pay
- Paid holiday
- Staff discount on Yuum products
- Structured training and onboarding from day one
- Opportunities to develop within a growing premium café brand
- Be part of the opening team at Yuum The Whiteley
Pay: £15.50 per hour
Benefits:
- Employee discount
- Store discount
Work Location: In person
