As a Community, Participation and Volunteering Assistant, you will help organise and facilitate our volunteer programme. Working with the Community Participation and Volunteering Manager, you'll help make volunteering enjoyable, welcoming and accessible to everyone. You'll also support the smooth running of volunteer activities and keep volunteers informed throughout their time with us. The role is based at the Coalbrookdale office, with some travel to other sites as needed.
Contract: Fixed term contract until 28 th February 2027
Working Hours: 37.5 hours per week over 5 days. You'll work Monday – Friday with weekend working as required.
Interview Date: 11 th and 12 th August
Proposed Start Date: 7 th September 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to the Community Participation Volunteering Manager, you’ll join a passionate, creative team of staff and volunteers at Ironbridge. It’s a dynamic, environment where no two days are the same, and where you’ll play a key role in creating a consistent volunteering offer across out sites. You might be doing administration on our online volunteer systems, running recruitment and induction sessions in person with volunteers or promoting our volunteer roles offsite.
What you'll be doing:You’ll ensure that our volunteers receive clear and consistent communication, taking information from across a range of teams at multiple sites and sharing it with our volunteers through a number of channels, e.g. weekly email and newsletter.
Being organised is key, you’ll make sure all our volunteer records are up to date and all of the volunteers and volunteers managers are clear on our volunteer processes e.g. how to claim expenses, rotas and training.
You’ll support with volunteer recruitment, how we advertise roles to new audiences, identify the right volunteers for the right roles and provide a engaging induction.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking forWe'd love to hear from you if you have:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 26/02/27)
