Location: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU (inaccessible by public transport)
Hours: 8:45am – 5:30pm, including every Saturday (with a set day off in the week)
Do you care passionately about helping families through one of life's most difficult moments?
Why Join Us?
At Dignity, our values guide everything we do:
- If we can, we will – We go above and beyond to support pet owners and colleagues.
- We care passionately – We treat every pet and every family with compassion, empathy and respect.
- We do the right thing – We act with integrity and uphold the highest standards of care.
- We keep our promises – We deliver on our commitments and provide a service families can trust.
- We give our best for everyone – We strive for excellence in every interaction and every task.
If these values resonate with you, we'd love to hear from you.
About the Role
The purpose of this position is to support the smooth operation of our pre-cremation processes, ensuring our standards of care, attention to detail and service excellence are maintained at all times.
Working closely with colleagues across the business, you will play an important role in preparing personalised keepsakes, supporting pet care processes and helping to create a respectful, organised and compassionate environment.
Key Responsibilities
- Preparing fur clippings, paw prints, nose prints and paw print moulds to exceptional standards.
- Handling and supporting the movement of deceased pets using approved health and safety procedures.
- Maintaining accurate records within our CRM system.
- Preparing pets for viewings and supporting "Coming to Say Goodbye" appointments.
- Completing belongings checks and supporting special requests.
- Maintaining cleanliness, organisation and stock control within the pre-cremation area.
- Supporting cremation and memorial activities, including ashes interments and scattering services.
- Assisting with deliveries, recycling management and general site upkeep.
- Working collaboratively with colleagues to ensure a seamless customer journey.
- Supporting the cremations team with cremulating.
What We Are Looking For
We're seeking someone who:
- Has a caring, respectful and compassionate approach.
- Is highly organised and able to prioritise effectively.
- Demonstrates excellent attention to detail.
- Can work independently and use their own initiative.
- Has strong communication skills and enjoys working as part of a team.
- Is flexible, positive and willing to support others.
- Can manage competing priorities while maintaining high standards.
- Is committed to delivering five-star service excellence.
Previous experience of Dignity processes would be advantageous, although full training will be provided for the right candidate.
What You'll Bring
- A genuine passion for helping others.
- A commitment to treating every pet with dignity and respect.
- A proactive and supportive attitude.
- A desire to make a difference every day.
- Pride in maintaining exceptional standards of care and service.
What You'll Receive
In return, you'll become part of a caring and supportive team where your contribution truly matters. You'll have the opportunity to make a meaningful difference to families during a difficult time while working within an organisation built on compassion, trust and excellence.
Apply Today
If you are looking for a role where compassion, care and purpose are at the heart of everything you do, we would love to hear from you.
Dignity Pet Crematorium is committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect.
Together, we care passionately, do the right thing and give our best for every pet and every family.
Pay: £27,262.95 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- What stood out about this role which has made you apply?
Work Location: In person
