Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide.
We are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer. In this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware.
Job Requirements:
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Strong knowledge of current PC gaming hardware and trends.
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Comfortable with providing customer service and technical support through tickets, Live chat, email, and phone.
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Proficient in troubleshooting Windows-based computers remotely.
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Understanding of common issues that can affect a customer's gaming system.
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Weekend availability for remote work.
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Excellent communication skills and a customer-centric approach.
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On-site working, Monday to Friday 08.30 - 17.30 at Overclockers HQ in Stoke on Trent. Requirement to provide weekend cover as part of a rota but typically, once every three weeks which can be worked flexibly at home. Total weekly hours = 40.
Responsibilities:
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Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues.
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Provide exceptional customer service and support through various channels, including tickets, email, and phone.
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Provide software support and have an understanding of what issues can be caused by an operating system, games or a combination of components.
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Troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems.
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Flexibility to work both at Overclockers HQ Monday to Friday and from home during weekend shifts. Weekend work is very flexible, but required typically once every three weeks with a day in lieu provided during the week.
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Collaborate with our established Returns department team to handle day-to-day tasks, including receiving returns, testing hardware, and providing live customer support for hardware and systems.
Preferred Qualifications:
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Prior experience in a technical support role, especially in a gaming hardware environment.
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Familiarity with Gaming and Custom PC builds.
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A passion for gaming and a deep understanding of the gaming community.
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2 years experience in a customer service role
Why Overclockers?
You will get to work alongside a passionate team of gamers and hardware enthusiasts with access to cutting-edge gaming hardware and products.
If you are a dedicated and knowledgeable individual with a passion for gaming and technical support, we encourage you to apply and become a part of the Overclockers family.
Overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
