Overview
As a Casual Receptionist, you will be the face of our health club and the first point of contact for members and guests. This role is all about creating a welcoming atmosphere through professionalism, friendliness, and excellent customer service. First impressions matter, and you’ll play a key part in ensuring every visit starts and ends on a positive note.
Key Responsibilities
- Welcome members and guests with a friendly, professional approach
- Deliver excellent customer service and handle enquiries across all channels
- Manage bookings, payments and retail sales
- Handle customer concerns and escalate when necessary
- Maintain a clean, organised reception area
- Promote club services and maximise sales opportunities
- Complete daily admin tasks, logs, and reports accurately
- Follow opening/closing procedures and ensure smooth daily operations
- Ensure safety procedures are followed, including emergency response
About You
- Friendly, approachable, and confident communicator
- Strong organisational and multitasking skills
- Punctuality
- Ability to stay calm under pressure and handle challenging situations
- Previous customer service or reception experience preferred (but not essential)
What We Offer
- Flexible, casual working hours
- A supportive and friendly team environment
- Opportunity to work in a vibrant health and fitness setting
Contract & Hours
This is a zero-hours contract role, offering flexibility to suit business needs. While hours are not guaranteed, you can typically expect around 16 hours per week, with additional shifts available to cover holidays and staff absence.
Job Type: Part-time
Pay: £13.50 per hour
Benefits:
- Gym membership
- On-site parking
Work Location: In person
