Job Overview
We are seeking a dynamic and dedicated Support Supervisor to assist our Managers in leading a busy shift from Friday - Sunday with additional hours being available to cover managers holidays. In this vital role, you will oversee daily operations, supervise staff, and ensure that all customers receive high-quality service. Your leadership will foster a positive atmosphere, promote compliance with daily working routines, and uphold the highest standards of safety and well-being.
Working hours are Friday, Saturday and Sunday with additional hours to cover holiday leave. Shift patterns are 7.5 hours per day from 10am - 9pm dependant upon rota. Any holiday leave cover will be 10 hour working day as you will be responsible for the open and close.
Responsibilities
- Supervise and support staff to ensure the delivery of exceptional customer service and completion of daily tasks
- Coordinate daily parties and floor allocation
- Assist in cleaning tasks when required and be responsible for final checks at close
- Completion of accident reports and logging
- Deal with customer complaints professionally
- Cash handling for End of Day
- Health & Safety daily checks and sign off according to risk assessment
- Ensure stock is replenished before and during service
- Key holder position for open and close of business
Experience
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent communication skills to liaise effectively with families and staff
- Previous supervisory experience is preferred but not essential
Pay: From £13.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
