Position: General Assistant
Department: Kitchen
Reports to: Manager
*Must have previous kitchen experience in the last two years*
Overview: As a Team Member at The Workhouse, you will work collaboratively with colleagues to ensure the smooth operation of the business, making customers experiences enjoyable and maintaining the standards set by the company. The key aspects of your role will revolve around teamwork, customer service, cleanliness, and productivity.
The shifts will range between 7.30-4.30 Monday - Sunday, there is flexibility on what days off are possible but atleast every other weekend is a must.
Key responsibilities:
Teamwork & Collaboration:
- Foster positive relationships with all team members at The Workhouse.
- Be flexible and willing to work in any area of the business as directed by the Manager.
- Assist in balancing the workload across the team, ensuring all tasks are completed efficiently and effectively.
- Collaborate with colleagues to maintain the agreed company standards and ensure The Workhouse is operating at its best.
- Continuously strive to enhance your knowledge of The Workhouse's operations and standards across all areas of the business.
- Demonstrate a sound understanding of The Workhouse’s products and services.
- Ensure punctuality by arriving at your station ahead of your scheduled start time, as indicated on the Deputy scheduling system.
Customer Service:
- Provide exceptional customer service, ensuring each interaction is polite, efficient, and engaging.
- Use effective communication techniques to enhance the customer experience, address concerns, and create a welcoming environment.
- Maintain positive body language and an appropriate tone of voice to convey professionalism and warmth.
- Prioritise customer needs, ensuring each individual feels valued and attended to.
- Respond promptly to customer requests, delivering an outstanding service experience.
Specific customer service tasks:
- Ensure takeaway orders are processed and prioritised without delay.
- If a wait time exceeds 10 minutes, promptly inform both the customer and the Manager.
- Adhere to The Workhouse’s product display standards and ensure items are served accordingly.
- Carry out all tasks with speed, accuracy, and attention to detail.
- Collaborate with colleagues in other stations to complete orders as needed.
- Before completing any order, conduct a final check to ensure it aligns with the original ticket.
- Clear, clean, and reset tables promptly once customers depart.
- Ensure proper stock rotation, using the oldest items first, and display cakes in accordance with training guidelines.
- Maintain a well-stocked and visually appealing display.
Cleanliness & Health & Safety:
- Adhere to all health and safety guidelines, ensuring compliance with food hygiene regulations.
- Notify the Management Team of any maintenance issues or concerns.
- Maintain cleanliness across all areas of the establishment, including regular cleaning of toilets. If you notice any discrepancies in cleanliness, take the initiative to clean the area. If unable to do so, inform the Manager promptly.
- Maintain high standards of personal appearance and hygiene, adhering to the dress code outlined in The Workhouse manual. This includes ensuring you are wearing a clean apron at all times during your shift.
- Keep the shop floor clear and tidy, ensuring no items are stored inappropriately, which may create a potential hazard.
- Ensure workstations and all surfaces are kept clean, organised, and free from clutter whenever possible.
End of Shift Responsibilities:
- Ensure all end-of-day checklists and procedures are completed accurately and in a timely manner before finishing your shift.
Skills & attributes required:
- Excellent communication skills, both verbal and non-verbal.
- Strong team ethic and a flexible approach to work.
- Ability to manage time effectively and handle a variety of tasks efficiently.
- A positive and proactive attitude to problem-solving and customer service.
- Attention to detail, particularly in relation to cleanliness, stock rotation, and product presentation.
- A commitment to maintaining high health and safety standards.
Additional Duties/Tasks
This job description outlines the core responsibilities and expectations of your role at The Workhouse. However, please note that as a member of the team, you may be required to undertake additional duties as directed by the Management Team.
The Workhouse Commitment:
We are totally committed to providing a supportive, inclusive, and dynamic working environment. By maintaining our exacting standards of service, cleanliness, and collaboration, you will help contribute to the continued success and excellent reputation of
The Workhouse.
Pay: From £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Kitchen: 1 year (required)
Work Location: In person
