Sales Coordinator (5 Month Fixed Term Contract MAT Cover)
Hybrid, London - City
Full time, Fixed Term
Salary: £ 25,500 - £26,500
Your role:
As part of our Customer Services team, you will play a key role in delivering a professional and efficient sales and customer service experience to customers, partners and members. You will be responsible for qualifying and processing sales leads, completing customer orders, supporting outbound sales campaigns, and helping to generate new business opportunities.
Working in a fast-paced environment, you will provide high-quality customer care through a consultative approach, understanding customer needs and delivering the right solutions. You will also support lead progression through the sales pipeline, maintain accurate CRM records, and contribute to activities including sales conversions, appointment booking and outbound campaigns.
Success in this role requires strong communication, organisation and time management skills, along with the ability to work collaboratively across teams. You will be comfortable working to targets, managing multiple priorities, and delivering excellent service while supporting the achievement of wider sales objectives.
You:
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You enjoy building relationships with customers and take pride in delivering a high standard of service while identifying opportunities to add value.
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You are a confident communicator who can engage with customers, understand their needs, and guide them towards the right solutions.
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You thrive in a fast-paced environment, balancing multiple priorities while staying organised and focused on results.
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You are proactive and resilient, motivated by working towards targets and contributing to the success of the wider team.
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You bring a collaborative approach, working effectively with colleagues and stakeholders to deliver the best customer experience.
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You are a natural problem solver with a positive, empathetic mindset and the ability to remain calm under pressure.
Interview process:
We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.
You can expect the following process from us:
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A short, introductory phone call from our Talent Acquisition Advisor.
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A formal 1st Stage Teams interview with the Talent Acquisition Manager and the Head of Sales.
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A formal 2nd Stage (Teams/In-person TBC) interview with leadership representatives of the Corporate Development & Marketing teams.
Application deadline:
We will review applications on Thursday, 27 August 2026. Applications after this date are welcome, however these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist.
Next steps:
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or you would like to see the full JD, please get in touch on [email protected].
We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact [email protected]. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.
Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London, EC3M 3BY
