Service Advisor
Dales Central Motors are looking for a Service Advisor to join one of its high performing teams. This position is at our multi franchise Summercourt site. If you have a passion for delivering exceptional customer experience, then this is a great opportunity to develop your career with one of Cornwall's leading family owned established businesses.
Your role
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalizing the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise whilst maintaining the customers and business expectations.
The main duties of the role include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with Workshop Control and a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer.
- Maximize up-sell opportunities via the health check system.
Your profile
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed time frames.
- Proven experience as a Service Advisor in the automotive industry. Experience with keyloop and edynamix programmes is an advantage.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.
Rewards
A pension scheme, continued career development through the brand Training Programs.
Salary Basic plus generous bonus & up-sell opportunity making in excess of £35k highly achievable.
Hours of work 8.15 to 5.15 - Monday to Friday with one.
Holiday 30 day's including bank holidays and your birthday after 12 months service.
Work Location: Summercourt, Newquay
Job Type: Full-time
Pay: £29,000.00-£35,000.00 per year
Benefits:
Experience:
- Keridge/ Keyloop: 1 year (required)
- automotive service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
