Role: Customer Service Assistant
Hours: 37.5 per week
Location: Ermine Business Park, PE29 6XU
The Call Centre Progression Plan
Customer Service Assistant
You will have:
- Experience in a Customer Service environment
- Good knowledge of a booking process
- Excellent attention to detail
- Strong communication skills, written and verbal
- Team Player
- Fast and accurate keyboard skills and Accurate data input skills
Customer Service Coordinator
In addition to the Customer Service Assistant, you will have:
- Excellent knowledge of our booking process
- Able to carry out the back office Admin tasks
- Ability to service our special customer lines
- Good Product knowledge of Fleet Assist’s portfolio
- Able to train new starters on our phone based processes
- Low error rates
Customer Service Specialist
In addition to the Customer Service Coordinator, you will have:
- Excellent back-office admin tasks
- Super User of our Atlas system
- Able to train new starters on our back office admin tasks and processes
- Self motivated and able to use own initiative
- Exceptional Product knowledge of Fleet Assist’s portfolio
- Deputise for the Team Leaders in their absence
Team Leader
In addition to the Customer Service Specialist, you will have:
- Be able to lead and manage a team
- Have experience of 1-2-1s and delivering feedback
- Be able to motivate the team to achieve their best results
- Manage the Call Centre in the absence of the Call Centre Manager
- Sector Knowledge
About Fleet Assist
Fleet Assist provides network management services to 50 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.
The Call Centre Overview
With a friendly team of around 28, The Call Centre is the point of contact for drivers to book services for their vehicles. We do this using our in-house system, ‘Atlas’. Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.
We manage over 100,000 bookings per year.
About You
You will be passionate about providing excellent customer service and thrive in a fast-paced environment. You will be looking to progress through our progression plan as indicated in the diagram below.
What’s in it for me?
We provide a friendly working environment with the ability to progress in the role at your speed and ability.
Our Team Leaders and Call Centre Manager will have regular reviews with you to help you achieve the level you are looking to reach.
About Fleet Assist
Fleet Assist provides network management services to 38 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.
The Call Centre Overview
With a friendly team of around 25, The Call Centre is the point of contact for drivers to book services for their vehicles. We do this using our in-house system, ‘Atlas’. Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.
We manage over 100,000 bookings per year.
About You
You will be passionate about providing excellent customer service and thrive in a fast-paced environment. You will be looking to progress through our progression plan as indicated in the diagram below.
What’s in it for me?
We understand the importance of providing our valued members with perks that enhance your overall experience and well-being.
We're pleased to unveil the array of benefits awaiting you as a member of our community. From comprehensive healthcare coverage to development opportunities, we're committed to ensuring your satisfaction and success.
Explore the benefits below and discover how our program can make a positive impact on your life. You will also continue to learn new skills and processes in time and we support the adaptation of the role to suit you.
Investing in your Health: Vitality Healthcare Insurance
Fleet Assist are passionate about the wellbeing of our staff and as such offer a comprehensive benefits package including access to Private Healthcare, gym discounts and more. This will be available to all staff following completion of the 3-month probation period upon joining.
Death in Service Insurance: Ensuring Financial Security for Loved Ones
At Fleet Assist we understand the importance of safeguarding the well-being of our employees and their families, even in unforeseen circumstances. That's why we are proud to offer Death in Service insurance as a fundamental component of our benefits package.
Enhance your Work-Life Balance with Extended Annual Leave & Long Service Annual Leave
At Fleet Assist we recognise the significance of rejuvenation and quality time spent away from the workplace. We understand that you may want to extend your annual leave to recharge, embark on adventures, or simply enjoy precious moments with loved ones.
That's why we're pleased to offer you the opportunity to increase your annual leave allowance through our Annual Leave Purchase Scheme or earn this through our Long Service Annual leave. Whether you're planning a special trip or seeking more leisure time, you can opt into this scheme for the upcoming holiday year from October.
Investing in Your Growth: Training and Progression Opportunities
At Fleet Assist we are dedicated to fostering a culture of continuous improvement and development across all departments. Through planning and dedication, we are developing a range of competencies tailored to each department, empowering our staff to advance within their roles and reap the rewards of their increased skill sets.
Furthermore, we firmly believe in nurturing talent from within Fleet Assist, offering support to individuals seeking to pursue their desired career paths where we can.
Creating a Welcoming Workplace Atmosphere
Fostering a warm and inviting working environment isn't just a goal; it's a cornerstone of Fleet Assist’s values. We take immense pride in our commitment to the well-being and happiness of our staff members, ensuring that every individual feels valued and supported.
Our dedication to cultivating a friendly atmosphere extends beyond mere words—it's ingrained in our daily practices and interactions. From management to colleagues, everyone plays a pivotal role in nurturing a culture of respect, collaboration, and positivity.
We believe that when individuals feel comfortable and appreciated in their workplace, they thrive both personally and professionally. We want all our staff to feel happy to share their contributions.
STRIVE AWARDS
Our Values are:
Service
Trust
Relationship
Integrity
Value
Excellence
Every quarter, we recognise our outstanding staff members who have demonstrated exceptional dedication and commitment and been nominated for a STRIVE Award. As a token of appreciation, we provide these individuals with vouchers as a reward for their hard work and contributions.
Equal Opportunities, Diversity and Inclusion
Fleet Assist is fully committed to promoting equal opportunities, diversity, and inclusion in employment. It recognises that individuals and groups can be unfairly discriminated against and acknowledges its responsibilities to eliminate discrimination, both direct and indirect.
Job Types: Full-time, Fixed term contract
Contract length: 6-12 months
Pay: £22,500.00-£24,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
Work Location: In person
