Job Introduction
We are looking for a highly organised and customer-focused Administrator to join the BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Single Point of Access (SPA) team.
This is an important role supporting the smooth running of back-office functions across community health services. You will provide a comprehensive range of administrative, clerical and organisational support, ensuring that patients, service users, healthcare professionals and partner organisations receive a responsive and professional service.
As a key member of the team, you will act as a first point of contact for enquiries, helping to deliver an efficient, patient-centred service while supporting effective communication and collaboration across BSW Community Health services.
Base Location: Derby Court, Epsom Square, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XG.
Working Hours: 37.5 hours per week (Full-Time).
Please note that occasional travel may be required to other locations across Bath & North East Somerset, Swindon and Wiltshire (BSW) to support service delivery.
As an Administrator, you’ll be part of our valued team based in Wiltshire. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
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A salary of £25,500 - £27,098 FTE with access to our group pension
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Free tea, coffee and milk at your base location
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Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
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Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
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Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
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Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
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An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
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Provide comprehensive administrative and clerical support to clinicians, managers and the wider Community Health SPA team, ensuring services operate efficiently and effectively.
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Manage patient and service user information accurately across electronic systems, including creating and updating records, scanning documents, generating correspondence and maintaining data quality.
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Coordinate and schedule clinical appointments, ensuring patients are booked within agreed timescales and are informed promptly of any changes.
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Deliver a professional and responsive service when handling enquiries from patients, healthcare professionals, partner organisations and members of the public.
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Process incoming and outgoing correspondence, including emails, letters, appointment information and patient resources, ensuring timely and accurate communication.
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Handle sensitive and confidential information with discretion, empathy and professionalism, escalating concerns appropriately and maintaining compliance with information governance requirements.
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Support the day-to-day operation of services by managing clinic ledgers, arranging interpreters, booking venues, maintaining stock levels and coordinating equipment servicing and repairs.
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Contribute to the effective running of the service by providing reception and telephone support, logging incidents, attending team meetings, supporting EHCP processes and undertaking additional duties as required to meet service needs.
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GCSEs (Grade A-C/4-9) in Maths and English, or equivalent qualifications.
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Previous experience in an administrative role.
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Experience of using IT systems and databases in a professional environment.
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Strong computer literacy with a good working knowledge of Microsoft Office applications, including Outlook, Word and Excel.
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Accurate data entry and keyboard skills, with a high level of attention to detail.
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Excellent communication and interpersonal skills, with the ability to build positive working relationships.
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Ability to communicate effectively with a wide range of colleagues, patients and service users, both verbally and in writing.
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Ability to handle sensitive and confidential information with professionalism, discretion and empathy.
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Strong organisational and time-management skills, with the ability to prioritise competing demands and meet deadlines.
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Ability to work independently and as part of a team within a busy environment.
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NVQ Level 2 in Administration or equivalent qualification.
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NVQ Level 2 in Customer Service or equivalent qualification.
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Previous experience working within a healthcare or social care setting.
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Understanding of medical terminology.
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Experience of using clinical systems, patient databases or healthcare records systems.
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
