About Us:
We’re a coffee roastery based in the North of England, rooted in adventure, service, and strong relationships. With over 200 wholesale partners, we’re focused on thoughtful growth and building lasting partnerships, all grounded in quality and care for both people and product.
At Kickback Coffee, we don’t just make coffee, we inspire adventure. Our mantra, LIVE FULL FLAVOUR, drives everything we do.
As we continue to grow our wholesale business, we’re looking for a hands-on Junior Wholesale Account Manager to support the day-to-day running of our wholesale function. You’ll work closely alongside and report into our Wholesale Relationships Manager, playing a key role in keeping customers supported, deliveries running smoothly, and new opportunities moving forward.
This is a great opportunity for someone early in their wholesale or coffee career who wants to learn the ropes in a fast-moving, purpose-led business.
The Role:
As Junior Wholesale Account Manager, you’ll support three core areas of the wholesale operation: delivery, account management, and new business development.
You’ll be close to the action every day, helping ensure our wholesale operation runs smoothly while building your understanding of how commercial relationships are developed and maintained in specialty coffee.
This is a practical and varied role for someone who enjoys being out on the road, working with customers, and getting involved in both operational and commercial work.
What You'll Be Doing:
Delivery Driver (Essential part of the role)
Carry out scheduled wholesale deliveries
Make sure orders are delivered accurately, on time, and in excellent condition
Act as a friendly and reliable face of Kickback Coffee on the road
Support with loading, organising deliveries, and basic logistics preparation
Carry out routine vehicle checks and keep the van clean and presentable
Feed back any customer comments or issues to the Wholesale Relationships Manager
Wholesale Account Management:
Support the Wholesale Relationships Manager with day-to-day account activity
Help manage orders, customer queries, and general account administration
Build relationships with existing wholesale partners through regular contact and visits
Help maintain a high standard of service across all accounts
Support stock coordination and communication with internal teams
Ensure customers feel looked after, supported, and valued
New Business Development:
Support outreach to potential wholesale customers
Follow up on leads and assist with early-stage conversations
Help prepare samples, proposals, and onboarding materials
Attend meetings and site visits alongside the Wholesale Relationships Manager
Help identify new opportunities for growth across different regions
Share insights and feedback from time spent on the road and with customers
What We're Looking For:
Experience in the coffee industry or a genuine interest in coffee is essential, this role requires a deep understanding of the market, customers, and product
Full UK driving licence (essential)
Due to insurance requirements, applicants must be aged 25+
A proactive, hands-on attitude, happy balancing delivery work with customer and office support
Strong communication skills and the ability to build relationships naturally
Organised, reliable, and detail focused
Eagerness to learn about wholesale, sales, and specialty coffee
Experience in hospitality, customer service, logistics, or sales is helpful but not essential
Why Join Kickback Coffee
This is a chance to get your foot in the door of the specialty coffee industry and learn wholesale from the ground up.
You’ll work closely alongside an experienced Wholesale Relationships Manager, gaining real exposure to account management, sales, and operations in a growing business. No two days are the same, and you’ll play an important part in how our wholesale function runs day to day.
At Kickback Coffee, we move fast, care deeply about quality, and back people who want to grow with us.
Perks and Benefits:
Unlimited access to great coffee
Adventure fund to fuel your adventures beyond work.
Exciting social events in line with our brand and values.
Opportunity to grow with a company that values people, community, and experiences.
The opportunity to shape and lead a key area of a growing, purpose-driven business
