Job Description
At Jellyfish Energy, we're more than just an energy company— we’re a growing team dedicated to delivering. We aim to deliver a simple, fair and transparent offering to energy supply. Derived from a tech and data led approach, we have direct access to unmatched reporting for both customers and partners.
We are currently on an incredible growth journey and we’re looking for a friendly and motivated Customer Service Representative to be the voice of our company — supporting customers and partners, solving problems, and helping them manage their Electricity and Gas accounts.
Why work with us?
Scale With Us : We’re expecting the next 12 months to be huge for us as our customer base and employee number continue to grow. We are looking for a confident forward thinking individual who can grow with us and have a real impact every single day.
Our Culture : At Jellyfish Energy, we believe that a strong office culture is the foundation to our success. We consider our team our greatest asset, fostering a dynamic environment that encourages growth and innovation.
Your Voice Matters : We value ideas and empower everyone to contribute to a meaningful change. Therefore, we regularly offer opportunities for our team to provide feedback on various aspects of life at Jellyfish. Whether it’s specific job tasks or broader aspects of our office culture, we ensure that everyone has a voice.
Responsibilities
- Respond to inbound customer and partner enquiries via phone, email, and web chat.
- Assist with billing queries, account changes, and service updates.
- Work with internal teams to resolve customer issues quickly and effectively.
- Log and track customer interactions using our bespoke in-house built CRM system.
- Support customers with understanding their usage, charges, and options.
- Help build lasting customer relationships through professional, helpful service.
Qualifications and Experience
- Proven experience in customer service is desirable.
- Strong verbal and written communication skills.
- A calm, friendly, and professional manner under pressure.
- Great attention to detail and a willingness to learn.
- Basic computer literacy (CRM experience and proficiency with the Google Suite is a plus).
- Experience in utilities or the energy sector is helpful, but not essential.
What’s in it for you?
- Salary from £25,000.00 depending on experience.
- Join a growing company with fantastic plans for the future and natural progression opportunities.
- Salary progression based on performance.
Job Type: Full-time
Work Location: In person.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Flexitime
- Free parking
- On-site parking
Work Location: In person
