- To be responsible for all aspects of running front of house whilst on shift.
- To take on additional responsibilities as determined by the General Manager, covering Stock Management, Events and Promotions with the pub.
- To ensure the delivery of high quality customer service is provided by all whilst on shift and taking ownership of staff or customer issues and flag to the Bar Manager as appropriate.
- To be seen to promote and advocate the business and its initiatives both verbally and physically when required and ensure all current promotions are displayed at all times (e.g boards at front of pub, blackboards at the rear and black boards / posters internally).
- To be responsible for the security of nightly takings and locking up of the premises, when rota’d to do so.
- Take ownership of issues whilst on shift and ensure a timely resolution.
- Ensure the pub is fit for opening (including: general tidy of all rubbish from carpark and areas to front & rear of the premises, fires in winter, garden in summer, tills floated, coffee machine fully stocked and ready etc...)
- Work in conjunction with the kitchen to ensure a seamless end to end service.
- Any other activity deemed applicable to the role by the General Manager of the business.
Job Types: Full-time, Part-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Experience:
- Customer service: 5 years (required)
- Hospitality: 2 years (required)
Work Location: In person
