At Dunelm, we’re proud to help our customers make their homes feel just right — whether they’re decorating a first home, refreshing a favourite room, or adding a seasonal touch. From the perfect sofa for cosy movie nights to curtains that finally block out the light, we help turn houses into homes.
Pay
- £12.71 per hour during probation
The role
We’re looking for friendly, confident and helpful people to join our Customer Service team on a full‑time, permanent basis. You’ll be supporting customers across phone, live chat, email and social media — helping with everything from product questions to delivery updates.
This is a remote role, with the option to work from one of our sites if you prefer:
Working hours
We’re here for customers 7 days a week, so full flexibility is essential, including evenings and weekends.
Your first 4 weeks will be dedicated to training, Monday to Friday, 9am–5pm. After training, you’ll move onto a rotating shift pattern that may include:
Weekdays: 8am–9pm
Saturdays: 8am–6:30pm
Sundays: 9am–5pm
Shifts vary weekly and may change depending on business needs — perfect if you enjoy variety.
Why you’ll love working with us
You’ll join a team that cares — about customers and about each other. We’re friendly, supportive and proud of the difference we make every day. If you enjoy great conversations, solving problems and being part of a team that truly helps people, you’ll fit right in.
You’ll be measured on Customer Satisfaction, First Contact Resolution and handling time, but above all, we’re looking for people who put the customer at the heart of every decision.
No two days are the same. You’ll:
Support customers across phone, live chat, email and social media
Answer quick questions and handle more complex issues
Bring a calm, clear and customer‑focused approach to every interaction
Receive full training and ongoing support to help you feel confident and capable
A quiet, private space to work from home
A strong internet connection (minimum 30mbps download)
Confidence using computers and a natural way with words
A positive attitude and a genuine desire to help
We’ll provide your laptop, headset and everything else you need.
