We are seeking a highly organised and motivated individual to join our team in a key operational management role. The post holder will be responsible for delivering and maintaining operational standards across the department, ensuring services are managed effectively and in line with Trust policies and objectives.
The successful candidate will lead and support the administrative team, oversee inpatient and outpatient administrative processes, and implement actions to help the service achieve and maintain National and Trust Referral to Treatment (RTT) targets. They will be responsible for identifying and escalating concerns where necessary to ensure service performance is maintained.
Working closely with the Service Manager, General Manager, clinicians, administrative colleagues, and the wider multidisciplinary team, the post holder will play a vital role in supporting the delivery of high-quality patient care and an excellent patient experience. The role also involves working collaboratively with PALS, complaints, clinical governance, and HR teams to support effective service delivery.
The post holder will be expected to provide support and cover for colleagues during periods of leave and will be required to work across multiple sites as service needs dictate, with St Mary’s Hospital serving as the main base.
To ensure that Vascular day case and theatre waiting lists are managed in accordance with departmental policy and act as a point of liaison between Consultants, junior doctors and colleagues in outpatients to achieve this.
Work with the Specialty Support Manager to actively support the management of 18 Weeks in identifying, reporting and resolving issues in order to achieve a high standard of data quality and completeness of RTT data, and in the validation of pathways as required.
The post holder must understand all aspects of a patient’s pathway from the referral into the Trust to the actual first treatment for the condition, including reading and understanding patient case notes in order to correct and update the Cerner system, validating the pathway and ensuring all data is correct.
The post holder must communicate a full understanding of Trust policy when issues arise relating to Cerner entries and liaise with all levels of Trust staff on a day-to-day basis, providing guidance and advice on the need for, and importance of, high-quality real-time validation of 18-week RTT pathways with regard to the input and recording of data items on Cerner
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
