Located in the heart of Piccadilly within our beautiful flagship store, this iconic central London destination offers guests a truly memorable experience. Surrounded by world-class shopping, restaurants, bars, and cultural landmarks, and just a short walk from Green Park Station, our Tea Salon is renowned for its exceptional hospitality, elegant surroundings, and quintessentially British dining experience.
Set within the iconic surroundings of Fortnum & Mason, our Private Dining offer provides the perfect backdrop for exclusive dining experiences, celebrations, corporate entertaining, afternoon teas, and tailored events. We are currently looking for an experienced General Manager, Private Dining & Events to lead this exciting area of the business.
This is a fantastic opportunity for a hospitality professional with a passion for luxury service, events management, and team leadership to play a key role in delivering unforgettable guest experiences while driving commercial success.
Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service
Lead the Private Dining & Events operation, ensuring exceptional guest experiences from enquiry through to event delivery
Develop and execute strategies to drive revenue growth across private dining, corporate events, and special occasions
Build strong relationships with clients, ensuring a personalised and memorable experience for every event
Collaborate closely with culinary, operations, sales, and restaurant teams to deliver seamless events
Manage and develop a high-performing team, providing coaching, support, and performance management
Take ownership of budgets, forecasting, labour costs, and profitability targets
Ensure all events are delivered in line with brand standards and operational excellence
Oversee event planning processes, contracts, and operational logistics
Identify and develop new business opportunities through networking and relationship building
Ensure compliance with all company policies, health & safety regulations, and food safety standards
Drive a culture of outstanding service, teamwork, and continuous improvement
Significant management experience within luxury hospitality, private dining, events, or premium restaurant operations
Proven track record of delivering exceptional guest experiences and driving commercial performance
Strong leadership skills with experience managing and developing large teams
Excellent event planning and operational management experience
Financial acumen with experience managing budgets, forecasting, and cost controls
Outstanding communication and stakeholder management skills
Strong organisational skills with the ability to manage multiple priorities simultaneously
A passion for hospitality, food, and delivering memorable experiences
Experience working within a premium or luxury guest-focused environment
Knowledge of health, safety, and food hygiene standards
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.
In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.
