Job Ref: BES7259
Branch: Caledonian Hotel Fort William
Location: Caledonian Hotel, Fort William
Salary/Benefits: Competitive Salary depending on experience
Contract type: Casual
Hours: Full Time
Posted date: 02/06/2026
Closing date: 04/07/2026
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
Boasting stunning views of Loch Linnhe, and a premium location just two miles from Fort William, the Caledonian Hotel is your perfect base for discovering the Scottish Highlands. Enjoy the incredible landscapes of Glencoe and the Western Isles as you explore historic sites and the world-famous Highlands hospitality.
After a day exploring the magical mountains and lochs, you’ll be able to settle into the hotel’s comfortable lounge. Here there’s a regular programme of entertainment, including musicians and comedians with a Scottish Highland flavour.
Make sure you allow plenty of time to explore the Fort William area. Take a trip back in time on the Jacobite Steam Train. Learn more about Bonnie Prince Charlie at the West Highland Museum, or walk up to the Steall Falls, one of Scotland’s highest waterfalls, where you’ll enjoy incredibly rewarding views after your vigorous walk.
The Caledonian Hotel offers a range of suites, including single, double, twin and family rooms. Some rooms also offer beautiful views over the surrounding lakes. All rooms are fully equipped with everything guests need for a relaxing stay. Room facilities include an en-suite bathroom, hairdryer, linen, tea and coffee maker, a TV and a telephone.
There is also an on-site restaurant at the Caledonian Hotel, so you won’t need to travel far to enjoy local cuisine. The restaurant is famed for its traditional fare, but you’ll also find all the old favourites on the menu here. As well as the restaurant, the hotel offers a bar and snack bar where weary travellers can refuel.
