We are looking for an enthusiastic and customer-focused IT Applications Support Analyst to join our Sage Homes IT team. This is an exciting opportunity to play a key role in supporting, administering, and configuring a range of critical business applications, including CRM, Document Management and Customer Portal solutions.
As part of a close-knit team , you will work closely with business stakeholders, end users, third-party vendors, and technology teams to ensure our applications are operating effectively and continue to evolve in line with business needs.
The primary purpose of this position is to provide 1st and 2nd line support, administration, configuration, and change management for key business applications. You will also contribute to business-as-usual activities and support the delivery of strategic application improvements and technology roadmap initiatives.
The role is based in our London office with hybrid working arrangements of three days per week in the office and two days from home available.
Key Responsibilities
- Provide administration support for key business applications in response to approved requests.
- Configure and maintain business applications to meet operational requirements.
- Deliver 1st and 2nd line support, troubleshooting issues and providing timely resolutions.
- Support end users through effective training and guidance.
- Record and manage incidents, requests, and changes using the appropriate service management tools.
- Track, monitor, and report on application issues and support activities.
- Assist with software testing, deployments, system upgrades, and application enhancements.
- Collaborate with stakeholders, product owners, subject matter experts, vendors, and IT colleagues to resolve issues and deliver improvements.
- Support continuous improvement initiatives across the application landscape.
- Assist with project administration and implementation activities as required.
- Perform other duties as assigned by the Applications Support Manager or Head of IT.
