Full Time | Office Based | Raynes Park, London
Role Details
- Working hours: 8:30am to 5:00pm, Monday to Friday
- Location: Raynes Park, London, approximately a 2-minute walk from Raynes Park railway station
- Salary: £25,000 to £30,000 per annum, dependent on experience
- Role type: Full time, office based
About Us
Blakes Chartered Surveyors, Extension.Lease and Arcadia Law are sister businesses providing specialist property valuation and legal services for lease extensions, freehold purchases and enfranchisement.
Working across London and the South East, we support leaseholders and freeholders through what can often be complex property matters, combining surveying and legal expertise under one group.
We are looking for a confident, organised and commercially minded Business Development & Operations Assistant to support the continued growth and day-to-day running of the businesses.
This is a varied role combining client engagement, business development, marketing, property research and administration. You will work closely with directors, chartered surveyors and solicitors, gaining broad exposure to both the commercial and operational sides of professional property services.
The role would suit someone at an early stage of their career who is proactive, personable and keen to develop quickly within a growing business.
Key Responsibilities
- Follow up with prospective clients who have made an enquiry but have not yet instructed us.
- Communicate confidently and professionally with clients by telephone and email.
- Conduct initial fact-finding calls and gather the information required for the professional team.
- Build and maintain relationships with estate agents, mortgage brokers, property managers and other potential referral partners.
- Support the directors with developing new business opportunities and referral relationships.
- Track enquiries, follow-up activity and lead conversions within the CRM.
- Help ensure prospective clients receive timely and consistent follow-up.
- Assist with email campaigns and communications to prospective clients and professional contacts.
Marketing
- Support marketing activity across Extension.Lease, Arcadia Law and Blakes Chartered Surveyors.
- Help manage business social media accounts, including LinkedIn and Instagram.
- Create, prepare and schedule social media content.
- Assist with website content updates and SEO improvements.
- Help prepare email campaigns, marketing materials and client communications.
- Support the development of content designed to increase brand awareness and generate new enquiries.
- Help maintain a professional and consistent brand presence across the group.
Valuation & Surveyor Support
- Support chartered surveyors with research required for property valuation reports.
- Gather transactional evidence and research comparable property sales.
- Review and extract relevant information from comparable transactions and other market evidence.
- Organise property and transactional data clearly for surveyors to review.
- Assist with obtaining supporting property information and documentation from relevant sources.
- Maintain accurate records of comparable evidence and valuation research.
- Help ensure surveyors have the information they need to prepare valuation reports efficiently and accurately.
Administration & Operations
- Handle incoming telephone and email enquiries professionally.
- Prepare and send quotations, terms of engagement and client documentation.
- Coordinate appointments and manage diaries for surveyors and solicitors.
- Maintain accurate client, enquiry and lead records.
- Organise documents and maintain internal files and records.
- Provide general administrative and operational support across the three businesses.
- Assist with improving internal systems and processes as the businesses continue to grow.
- Support the wider team with ad hoc operational tasks where required.
What We Are Looking For
You do not need to have worked in property before. We are primarily looking for someone with the right attitude, communication skills and willingness to learn.
The ideal candidate will be:
- Confident and professional when speaking with clients.
- A clear and accurate written communicator.
- Highly organised with strong attention to detail.
- Comfortable managing several tasks and priorities at once.
- Personable and able to build rapport quickly.
- Proactive and comfortable taking ownership of tasks.
- Commercially aware and interested in how businesses attract, convert and retain clients.
- Comfortable working with numbers, property information and detailed data.
- Confident using Microsoft Office, email and online systems.
- Reliable, adaptable and willing to support different areas of the business.
- Keen to learn, develop and take on greater responsibility over time.
Previous experience in sales, customer service, administration, marketing or property would be beneficial, but is not essential.
Experience or familiarity with any of the following would also be advantageous:
- Property, surveying, conveyancing or legal services.
- Property portals and comparable sales research.
- Land Registry or property transaction information.
- CRM systems.
- WordPress or other website CMS platforms.
- SEO and digital marketing.
- Managing social media accounts for a business.
What We Offer
- Salary of £25,000 to £30,000 per annum, dependent on experience.
- Convenient Raynes Park office location, approximately a 2-minute walk from the railway station.
- A varied role with genuine exposure to business development, property, marketing and operations.
- The opportunity to work closely with experienced chartered surveyors, solicitors and company directors.
- Hands-on experience of property valuation research and transactional evidence.
- The opportunity to develop valuable commercial, client management and marketing skills.
- Training and support as you build your knowledge of the property and professional services sectors.
- A friendly and supportive working environment.
- Genuine scope to take on more responsibility and progress as you develop.
- The opportunity to contribute directly to the growth of three established businesses.
How to Apply
Please send your CV together with a short covering letter explaining why you would be a good fit for the Business Development & Operations Assistant role.
Pay: £25,420.00-£30,000.00 per year
Work Location: In person
