We are looking for a proactive and people-focused Guest Services Hosts to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in joining the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working in a team, and is passionate about creating memorable guest experiences.
Are you confident in engaging with people? Can you actively encourage guests to share their feedback
- Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- Be confident in using radios to reach colleagues or centre personnel.
- Be proficient using Outlook, Excel and Office.
- Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
- Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
- Work with a positive demeanour and support others in the team when required.
- Be open to change and be flexible within your team where requirements are necessary.
- The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues.
- Outgoing and friendly
- Confident in engaging with people
- Flexible and able to work a variety of shifts including weekend and evenings
- Be part of a vibrant, guest-focused environment
- Work within a supportive and collaborative team
through Mitie Careers.
