The Park Hotel, Liverpool.
The Park Hotel is a vibrant three-star hotel located in North Liverpool, with an extensive events programme and is an established and much sought after wedding venue.
As a Receptionist, you will be the first point of contact for our hotel. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office or hotel.
- Ensure reception is organised, tidy and ready for check-ins; ensure all guests are checked out and all balances are cleared.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Update calendars and schedule meetings.
- Perform other clerical receptionist duties
- Check in/out of guests from PMS system.
- Create room Key Cards.
- Answer, screen, and forward incoming phone calls.
- Take payments and use PDQ.
- Circulate financial performance information.
- Ensure procedural handover with incoming receptionists.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
- Provide basic and accurate information in-person and via phone/email.
- Use OTA extranets to get guest information and payment information when needed.
Work and Experience:
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Customer service skills, including handling inquiries and complaints.
- Multitasking and prioritizing skills, especially in a busy environment.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Experience of working with IT systems on various platforms, specifically Rezlynx and Office.
Skills and Personal Attributes:
- Strong communication skills – both verbal and written.
- Excellent organizational skills, such as scheduling, data entry and filing.
- Ability to manage time effectively and efficiently.
- Strong attention to detail.
- Good engagement skills.
- Problem-solving skills such as taking initiative, working under pressure and thinking on your feet.
- Excellent IT skills and proficient in the use of MS office products
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
