Job Title: Sales Administrator
Reports To: Sales Office Manager
Role Purpose
The Sales Administrator is responsible for supporting the quotation, costing, and order processing activities across reactive, repair, and installation works. The role ensures that all customer quotations, purchase orders, and job costing information are managed accurately and within agreed timeframes to support efficient operations and cash flow.
Acting as a key link between customers, operations, and finance, the role plays an important part in maintaining high service standards and ensuring timely conversion of works into revenue.
Key Responsibilities
Quotation Management
Prepare and submit quotations for call-outs, repairs, PPM and remedial works in a timely manner. Ensure all quotes are accurate, clearly detailed and aligned with customer requirements. Proactively follow up on submitted quotations to maximise conversion rates.
Costing & Financial Administration
Add and maintain accurate costing information against completed jobs to support invoicing processes. Ensure all job costs are recorded and submitted within required timeframes to support cash flow.
Purchase Order Management
Submit purchase order requests to customers once final costs are confirmed. Monitor and chase outstanding purchase orders to ensure timely receipt and minimise delays to invoicing.
Sales Order Processing
Create and manage new sales orders for repair and installation works. Ensure all required information is captured accurately within the system. Allocate the correct O&M (Operations & Maintenance) documentation to each job.
Customer Portal Management
Maintain customer portals by uploading quotations, updating job costs and ensuring all relevant information is accurate and up to date in line with customer requirements.
Customer Communication
Act as a point of contact for customer queries relating to quotations and costing. Provide clear and timely updates, ensuring a high standard of customer service is maintained.
Systems & Administration
Maintain accurate records within internal systems and CRM. Ensure all documentation is completed to a high standard and in line with company processes.
Operational Support
Manage incoming calls and shared email inboxes, ensuring queries are responded to in a timely and professional manner. Support wider team activities as required.
General Responsibilities
Undertake any additional duties as reasonably required by line management or company directors in line with business needs.
Additional Information
This job description outlines the primary responsibilities of the role and is not intended to be exhaustive. Responsibilities may evolve in line with business requirements, and the post holder will be expected to undertake additional duties as reasonably directed by their line manager or company directors.
Pay: Up to £28,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Kirton PE20 3QF: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft Office: 2 years (required)
Work Location: In person
