Job Description
Ballicom
Ballicom is an award-winning global Information Technology company and is one of the UK’s leading suppliers of IT- related hardware and software, supplying both the private and public sectors.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs, ensuring a high level of service and customer satisfaction.
The role is on-site, full time at our offices in Coventry.
Key Responsibilities:
· To ensure all customer enquiries via phone and email are dealt with in a timely, professional, and helpful manner.
· Ensure we are providing excellent after-care service for our customers.
· To liaise with all departments in the company to ensure smooth and effective customer resolution.
· To provide and maintain records in relation to customer returns, warranties and credits.
· Arrange collection of faulty goods and collection/delivery of faulty goods and replacements where necessary.
· Liaise with suppliers to generate accurate RMA numbers and paperwork as and when required.
· Timely and accurate communication with customers and suppliers.
· Liaise with Accounts department and suppliers in regard to invoices and credits.
Personal Profile
The ideal candidate will have:
· Minimum 2 years’ experience in Customer Service
· Excellent organisation skills and ‘attention to detail’
· Strong phone etiquette and communication skills are crucial for success in this position.
· Calm and methodical approach to work
· Confident telephone manner, excellent rapport-building skills with good written and communication skills
· A positive attitude and the ability to meet challenges and deadlines.
· A motivated self-starter who is capable of working under own initiative
· Sound commercial understanding.
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you.
No agencies please.
Job Type: Full-time
Pay: £26,000.00 per year
Ability to commute/relocate:
- Coventry CV6 5SF: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Customer service: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
