Purpose of the Post:
To provide an efficient and effective credit control service, minimizing risk exposure, proactively managing debt and minimizing overdue balances. For the right candidate, this role offers the opportunity to have real influence in the improvement of debt management and the processes in place.
Main Responsibilities:
- Debt collection and follow up via calls and emails, accurately recording activity and adhering to the collection strategies in place.
- Management and processing of Direct Debit collections.
- New customer account set up, including assessing credit applications using credit checking software.
- Monitoring and maintaining customer credit limits and ratings. Negotiating payment plans.
- Liaising with team members to ensure contra accounts are managed effectively.
- Allocation and reconciliation of sales ledger accounts, as required.
- Owning and managing invoice queries through to resolution, ensuring payment within terms.
- Escalating overdue accounts and agreeing further action on an account by account basis.
- Initiating legal proceedings, recording and management of the recovery process. Issuing sales ledger invoices, credit notes and statements.
- Implementation of the dispute management function within the recently implemented debt collection module, Access Collect.
- Reviewing processes and system functionality and recommending improvement and efficiencies for adoption, implementing those that are approved.
- Other finance and administration tasks, as required.
- Working within and beyond the finance team in a collaborative and supportive manner, to achieve the objectives of the team and organisation.
The above list is not intended to be exhaustive and the postholder will be expected to undertake any other duties as directed by their line manager or any member of the senior management team.
North West Recycling is a limited company registered in both England and Wales. Company Reg no 06145068 | VAT no 478763823
Person Specification:
This role will suit an experienced Credit Controller with demonstrable debt management experience.
- Excellent communication skills (essential); Proven problem solving skills and use of initiative (essential);
- Team player with the ability to build and maintain effective internal and external working relationships (essential);
- Good organisational skills (essential);
- Proficient IT skills including the use of Microsoft Office: Excel, Outlook and Word (essential);
- Experience of accounting software (essential),
- Access Financials (desirable); ICM qualified or a desire to study to towards it (desirable).
This job description is subject to change in line with Company development and business need. Changes will be discussed with the postholder as and when required.
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
