Description
We are looking for a motivated and enthusiastic Apprentice Health, Social Care, Office and Support Team Assistant to join our growing team. This is an excellent opportunity for someone who is interested in developing a career within health and social care while gaining valuable experience in both office administration and care support.
You will work alongside experienced professionals, learning how a care service operates while supporting service users, families, carers, and office staff. This role combines practical health and social care knowledge with administrative and customer service responsibilities.
Employer Description
SureCare Calderdale and Kirklees is a domiciliary and community-based care provider delivering personal and support services to adults.
The organisation focuses on promoting independence, dignity, and person-centered care for vulnerable and elderly individuals across the local area.
Roles & Responsibilities
Health and Social Care Support
- Support service users with daily living tasks in line with their care plans.
- Promote dignity, independence, privacy, choice, and respect.
- Assist with personal care, meal preparation, mobility, and wellbeing support where required.
- Observe and report any changes in service users’ health, mood, or presentation.
- Follow safeguarding, infection control, health and safety, and confidentiality procedures.
Office and Administration Support
- Answer phone calls and respond to emails professionally.
- Welcome visitors, staff, service users, families, and professionals.
- Maintain accurate records on office and care management systems.
- Support with filing, scanning, printing, letters, forms, and reports.
- Assist with care planning paperwork and service user documentation.
Care Coordination and Compliance
- Support with rotas, visit changes, staff communication, and daily updates.
- Help monitor care notes, medication records, alerts, training records, and compliance documents.
- Report concerns, incidents, complaints, or safeguarding matters promptly.
- Support with recruitment, interview arrangements, onboarding, and staff records.
Customer Service and Communication
- Communicate respectfully and compassionately with service users, families, carers, and professionals.
- Build positive working relationships with colleagues and external partners.
- Escalate concerns appropriately to the office or management team.
Learning and Development
- Attend apprenticeship training and complete coursework within agreed timescales.
- Take part in supervision, reviews, competency checks, and workplace learning.
- Develop knowledge of CQC standards, safeguarding, person-centred care, and office procedures
Skills Required
- Positive, enthusiastic, and willing to learn.
- Caring and compassionate nature with an interest in supporting others.
- Excellent communication and listening skills.
- Friendly and approachable manner.
- Good organisational and time management skills.
- Ability to work effectively as part of a team and independently when required.
- Professional and respectful attitude towards colleagues, service users, and families.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Good attention to detail and accuracy when completing records and administrative tasks.
- Basic IT skills, including Microsoft Office, email, and data entry.
- Flexible and adaptable approach to work.
- Reliable, punctual, and committed to delivering high standards.
- Ability to remain calm under pressure and manage competing priorities.
- Willingness to undertake training and complete an apprenticeship qualification.
- Understanding of the importance of equality, diversity, inclusion, dignity, and respect.
- Commitment to promoting person-centred care and excellent customer service.
Working Hours
37.5 - 09:00 till 17:00
Monday - Friday / occasional weekends
Working Days
Monday - Friday occasional weekends
Qualifications Required
Maths and English grade 4 and above
Future Prospects
To be discussed on completion of the apprenticeship
Pay: £8.00 per hour
Work Location: In person
