Job Summary:
Sally North Business Solutions Ltd. is seeking a Business Services Portfolio Supervisor to oversee a varied portfolio of business support services and ensure activities remain organised, responsive, and aligned with client needs. The role will provide day-to-day oversight across multiple service areas while helping teams maintain consistent standards.
What You'll Do:
- Oversee activities across an assigned portfolio of business services
- Organise service priorities and distribute work based on current requirements
- Maintain visibility of active requests, deadlines, and outstanding actions
- Coordinate communication between clients and internal service teams
- Review service activity and address potential delivery concerns
- Support the introduction of new or updated services into the portfolio
- Keep service records, trackers, and relevant documentation current
- Assist team members with unusual or higher-priority requests
- Gather feedback and identify opportunities to strengthen service delivery
- Coordinate periodic reviews of portfolio activity and upcoming requirements
- Provide concise updates on service volumes, progress, and key priorities
Requirements:
- Experience in business services, professional services, client support, administration, operations, account services, or a related environment
- Strong organisational and workload-management skills
- Ability to oversee several service areas or client requirements
- Clear and professional communication skills
- Comfortable coordinating work across different teams
- Good judgement when prioritising requests and resolving routine issues
- Confidence using business software, trackers, and service records
- Supervisory experience is advantageous, although experienced coordinators ready for greater responsibility are encouraged to apply
- Relevant qualifications are welcomed but not essential
Why Work With Us:
- Gain oversight of a diverse business services portfolio
- Develop supervisory experience in a professional environment
- Work with different teams, clients, and service requirements
- Have input into how services are organised and improved
- Strengthen coordination and service-management capabilities
- Create a pathway towards broader business services leadership roles
Pay: £44,000.00 per year
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Store discount
Work Location: In person
