Sector: Utilities – Business Energy, Water & Waste
Location: Enderby, Leicester
Role Overview
The Sales Support Agent supports the sales team by managing tenders, obtaining supplier pricing, handling customer enquiries, and providing efficient sales administration. The role works closely with suppliers, customers, and internal teams to ensure a seamless customer journey from quotation through to contract completion.
Key Responsibilities
Sales Support & Administration:
· Provide day-to-day sales support, preparing quotations, proposals and sales documentation while maintaining accurate CRM records and customer information.
· Support customer onboarding and ensure all documentation is completed accurately and on time.
Tender & Pricing Management:
· Prepare and submit tenders within deadlines, obtaining and comparing supplier pricing to deliver competitive commercial solutions.
· Produce pricing comparisons and recommendations while monitoring tender deadlines and compliance requirements.
Supplier Liaison:
· Build relationships with suppliers, managing pricing requests, renewals, contract queries and service updates.
· Keep up to date with supplier products, market movements and pricing structures while resolving issues promptly.
Customer Support:
· Handle customer enquiries relating to contracts, billing, pricing and renewals, escalating complex issues where required.
· Deliver proactive communication and excellent customer service throughout the sales process.
Internal Collaboration:
· Work closely with sales and operational teams to support new business opportunities and improve internal processes.
· Produce pipeline updates and management reports as required.
Skills & Experience
Essential:
· Experience in sales support, administration or customer service.
· Excellent organisation, communication and attention to detail.
· Strong Microsoft Office skills and ability to manage multiple priorities.
Desirable:
· Utilities, energy, water or waste experience.
· CRM and tender management experience.
Personal Attributes
· Customer-focused, proactive and commercially aware.
· Strong relationship builder with excellent problem-solving skills.
· Organised team player committed to delivering exceptional service.
About Us
Stadia Utilities is a UK market-leading utilities and waste management consultancy. We help businesses reduce costs and simplify the management of their utilities and waste through expert advice, strong supplier partnerships and exceptional customer service.
Benefits
· Paid Birthday Leave
· Private Healthcare (after probation)
· On-site parking
· Team building and volunteering days
· Length of service rewards
· Salary sacrifice schemes
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
