The Park Hotel is a vibrant hub in the suburbs with 62 guest rooms, restaurant, bar, function suites, and external areas. It is a prime location for weddings and birthday celebrations, in addition for baby showers and funerals.
The Park is famous for its events, and in particular those associated with the Grand National meeting at the nearby Aintree racecourse, and only a few miles away from the spectacular supporting stadia.
The Housekeeping Manager is responsible for overseeing all housekeeping operations and ensuring that all guest rooms and public areas meet the highest standards of cleanliness and presentation. The Housekeeping Manager manages the housekeeping team, maintains inventory, and collaborates with other departments to ensure a seamless guest experience.
Responsibilities:
- Direct and supervise the housekeeping staff in their daily duties.
- Produce Rota and take charge for in-house compliance.
- Assign tasks and responsibilities to housekeeping team members.
- Perform regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and proper upkeep.
- Address any deficiencies promptly and implement corrective measures.
- Train new employees in cleaning and maintenance tasks.
- Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities.
- Order supplies as needed and ensure proper storage and usage.
- Respond to guest complaints or requests promptly and professionally.
- Ensure guest satisfaction by maintaining high standards of cleanliness and service.
- Ensure compliance with health and safety regulations and hotel policies.
- Implement and monitor proper usage and storage of cleaning chemicals.
- Conduct regular health and safety training for the housekeeping team.
- Assist in developing and managing the housekeeping budget.
- Monitor expenses and implement cost-saving measures without compromising quality.
- Work closely with other departments, such as front office and maintenance, to ensure a cohesive and efficient operation.
- Maintain accurate records of housekeeping activities, including inventory, staff schedules, and maintenance issues.
- Prepare and submit regular reports to the Hotel Manager on housekeeping operations and performance.
Qualifications:
- Proven experience as a Housekeeping Supervisor/Manager or in a similar supervisory role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent attention to detail and commitment to maintaining high standards.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Strong communication and interpersonal skills.
- Knowledge of health and safety regulations and best practices in housekeeping.
- Proficiency in using housekeeping management software and tools.
- Flexibility to work various shifts, including weekends and holidays, as needed.
Skills, Experience and Knowledge:
- Hands on approach in day-to-day activities as well as in managing.
- Ability to lift, push, and pull up to 25 kg.
- Prolonged periods of standing and walking.
- Ability to perform repetitive tasks and handle cleaning equipment and chemicals.
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Bootle L30 2PP: reliably commute or plan to relocate before starting work (required)
Experience:
- Housekeeping Management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
