We have an exciting opportunity for a Host to join the welcoming team at The Ainscow Hotel! As a Host, your primary role is to ensure our guests feel at home, creating a warm and friendly environment while supporting your colleagues in delivering exceptional service every step of the way.
The Ainscow Hotel combines the comfort of a hotel with the flexibility of serviced apartments. Our mission is simple: to offer guests more space, more freedom, and more of what they want, while keeping their experience free of unnecessary hassles.
As a key team member, you’ll help ensure every guest enjoys a memorable stay, while also contributing to a positive, supportive workplace culture that makes The Ainscow a fantastic place to work. Your enthusiasm and passion for hospitality will encourage guests to return again and again.
Located in Salford, Manchester, The Ainscow boasts 85 stylish rooms, spacious reception and dining areas, and a large car park. With Spinningfields and Deansgate just a stone’s throw away, we’re at the heart of one of Manchester’s most vibrant areas.
Main Duties:
· To maintain a high level of awareness of current hotel operations at all times
· To answer telephones promptly and in line with hotel standards to maximise business and minimise guest frustration.
· All telephone enquiries to be conducted efficiently and effectively.
· Maximise hotel revenue e.g. cross selling, secure future bookings.
· To demonstrate a full understanding of The Ainscow Brand standards and all areas of operations throughout the hotel.
· Understand the hotel fire and emergency procedures and to act as a competent person in the event of an emergency.
· To fully understand and comply with the security procedures throughout the hotel.
· To ensure the product quality standards are met in all areas of the hotel, in relation to hotel appearance, levels of maintenance and cleanliness.
· Maintain a clean and tidy front of house area and back of house including kitchen area.
· Comply with kitchen due diligence including the clean maintenance of appliances.
· To comply with the processing of cash, cheque and credit card transactions in accordance with the hotel policy and report any discrepancies immediately to Management.
· To demonstrate excellent personal presentation and adhere to the company standards of the Company Grooming policy at all times.
· To demonstrate high attention to detail, assertiveness and a welcoming manner during every task undertaken.
· To have a flexible approach to the hours you are required to work.
· To prepare, present and maintain a light grab and go Breakfast offering each morning,
Please be aware this position is a zero hour position and hours are based on a rota where the 12 hours shift pattern is 07:0 - 19:00hrs & 19:00 - 07:00hrs weekends will be included.
Pay: £12.75 per hour
Benefits:
- Company events
- Employee discount
- On-site parking
- Store discount
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
