Experienced Associate Property Manager
Location: South West London
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)
Salary: £38,000 - £40,000 per annum + Commission
We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.
Key Responsibilities
Embrace and promote the Chestertons brand and core values.
Act in the best interests of landlords, protecting and enhancing the value of their assets.
Maximise portfolio retention through exceptional client relationship management.
Prioritise, coordinate, and resolve urgent maintenance issues, including floods, boiler breakdowns, leaks, and appliance failures.
Review and assess contractor quotations to ensure quality, value, and suitability on behalf of clients.
Conduct property inspections and produce detailed reports with clear recommendations and added value for landlords.
Negotiate tenancy deposit deductions fairly, efficiently, and within required timeframes.
Meet and exceed departmental KPIs and performance targets.
Maintain accurate and comprehensive records on internal systems, ensuring all notes and documentation are updated consistently.
Effectively manage and follow up on tasks to ensure issues are resolved promptly and service continuity is maintained.
Develop and maintain an understanding of client accounts, statements, and financial processes.
Attend local branch meetings and carry out property inspections in accordance with departmental requirements.
Participate in regular one-to-one meetings with senior management.
Work collaboratively with Lettings, Compliance, Accounts, and Tenancy Progression teams to deliver an outstanding customer experience.
Support the development and success of colleagues through knowledge sharing and teamwork.
Ensure all managed properties remain fully compliant with current legislation, including Gas Safety and EICR requirements.
Adhere to departmental policies, procedures, and service standards.
Manage the end-of-tenancy process, ensuring landlords and tenants are kept fully informed throughout.
Provide guidance and support regarding deposit dilapidations and dispute resolution.
Desired Attributes
- Ability to work effectively under pressure, recognising when to seek support and escalate issues or complaints appropriately.
- Excellent organisational skills with the ability to prioritise a varied workload and manage time effectively.
- Proactive approach to identifying and taking ownership of tasks during quieter periods.
- Self-aware with the confidence to recognise knowledge gaps and seek guidance when required.
- Strong commitment to delivering exceptional customer service to both internal colleagues and external clients.
- Highly engaged, enthusiastic, and eager to learn and develop professionally.
- Positive, solution-focused mindset with excellent problem-solving abilities.
- Strong communication skills and the ability to build effective working relationships across teams.
- Detail-oriented with a commitment to maintaining high standards of accuracy and professionalism.
- Team player who contributes positively to the success of the wider business.
: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. 