ACTIVITIES
PORTFOLIO DEVELOPMENT
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Actively develops the portfolio by signing new contracts and expanding business with both prospects and existing clients.
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Identifies and pursues new business opportunities through prospecting, visits, and negotiations.
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Participates in the search for new station locations or site expansions to support network growth.
CUSTOMER RELATIONSHIP MANAGEMENT
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Maintains close contact with clients, delivering sales presentations, promoting additional products and services, and managing contract administration.
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Ensures customer satisfaction and loyalty through regular communication across various channels (in-person, phone, digital).
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Implements upselling and customer reactivation campaigns to maximize revenue potential.
SALES ANALYSIS AND PERFORMANCE MONITORING
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Analyzes sales data and market trends to inform strategic actions.
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Tracks Key Performance Indicators (KPIs) using CRM tools (e.g. SALSA) and updates customer databases regularly.
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Prepares reports for sales managers or management teams on market insights, sales progress, and customer potential.
RISK AND FINANCIAL MANAGEMENT
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Monitors payment deadlines and manages outstanding invoices, guarantees, and debt recovery activities in collaboration with back-office or credit teams.
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Optimizes pricing, discounts, and commission structures within delegated authority limits.
MARKET AND COMPETITIVE INTELLIGENCE
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Keeps abreast of market evolutions, competitor activities, and energy/mobility service trends.
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Shares relevant information with head office and international subsidiaries to align strategies and best practices.
OPERATIONAL SUPPORT AND COMPLIANCE
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Ensures adherence to company procedures and safety standards, including conducting regular station inspections.
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Manages day-to-day relationships and operational coordination with stations or sites in the territory.
