£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)
Duty Manager – Guest Experience
Location:Albert's Schloss Birmingham
Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)
At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.
This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.
What You’ll Be Doing
As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.
Guest Experience & Service
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Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
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Drive exceptional guest experiences through high standards of service and floor presence
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Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
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Support venue-wide initiatives focused on enhancing service quality and guest satisfaction
Operational Excellence
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Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
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Carry out operational audits and maintain high standards across the venue
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Support with managing PDQ systems,cash office reconciliation,and compliance administration
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Maintain excellent standards of cleanliness,organisation,and safety throughout the venue
Team Leadership
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Lead,coach,and motivate the team during shifts
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Support the development of junior managers and supervisors
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Foster a culture of professionalism,accountability,and continuous improvement
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Be a visible and approachable leader for both guests and team members
Sustainability & Standards
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Champion sustainable working practices within the venue
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Support environmental initiatives and help reduce operational waste
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Ensure safety and security procedures are followed,including lost property management and venue security standards
What We’re Looking For
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Previous experience in a hospitality management or supervisory role
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A confident and hands-on leader who leads by example
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Strong organisational and problem-solving skills
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Excellent communication and guest service skills
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Experience handling guest feedback and resolving issues positively
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Comfortable working in a fast-paced,high-volume environment
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A passion for hospitality and creating memorable experiences
Rewards for your hard work
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Competitive salary of £35,000–£39,000 per annum (depending on experience)
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Bonus – earn up to 32% of annual salary (paid quarterly)
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Guest experience monthly bonus
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50% off at all Mission Mars venues for you and friends
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Workplace pension scheme
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Industry-leading training through Mission Mars Hospitality Management Academy
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Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
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24/7 access to free,confidential mental health and wellbeing support
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An independent culture where your ideas genuinely matter
We aim to respond to all applications within 7 days. No agencies please.
Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].
