We are recruiting for Relay at Heathrow and are looking for passionate, customer-focused individuals to join the team.
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and at the till point.
Key Responsibilities:
100% Customer Focus
- Maintain positive and professional manners towards customers and colleagues
- Support customers with product selection
- Offering additional link sales
- Ensuring all customers receive excellent customer service every-time
- End to end customer service including till operations
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing
Retail
- Competent in till operations including cashing up procedures in line with company policies and guidelines
- Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
- Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc
Health & Safety
- Ensure health and safety policies are followed, including prompt reporting of workplace injuries.
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
- Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the greater airport community
