Title Receptionist
Responsible to Revenue Manager
Responsible for Day to day running of the reception desk, monetary takings from all departments, communicating with relevant departments, maximising revenue for the hotel, guest satisfaction and demands
Duties/Responsibilities
· Handover from previous shift
· Full responsibility for all monies whilst on shift to include:
. Floats, Safe, Departments day takings, Banking and Credit Cards
· To complete the shift checklist
· Customer Service
· Demonstrate service attributes in accordance with industry expectations and company standards including:
o Being attentive to Guests
o Accurately and promptly fulfilling Guests requests
o Anticipate Guests needs
o Maintain a high level of knowledge which affects the Guest experience
o Demonstrating a ‘service’ attitude
o Taking appropriate action to resolve guest issues
· Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Job Type: Full-time
Pay: From £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
