Job Overview
We are seeking a professional and personable Full Time Receptionist to join our team. The successful candidate will be the first point of contact for our guests and visitors, providing exceptional customer service and ensuring smooth daily operations. This role offers an excellent opportunity for individuals with a passion for hospitality and guest services to contribute to a welcoming environment. The position is full-time, requiring a commitment to delivering outstanding service in a dynamic setting.
Responsibilities
- Greet guests and visitors warmly upon arrival, ensuring a positive first impression
- Manage incoming phone calls with professionalism and courtesy, adhering to proper phone etiquette
- Handle guest inquiries efficiently, providing accurate information or directing them to the appropriate departments
- Maintain the reception area in a tidy and organised manner
- Assist with booking appointments, reservations, or event registrations as required
- Support administrative tasks such as data entry, filing, and correspondence
- Collaborate with team members to ensure seamless guest experiences and operational efficiency
- Uphold confidentiality and security protocols at all times
Skills
- Excellent communication skills, both verbal and written, with strong phone etiquette
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
- Previous experience in hotel or hospitality environments is advantageous
- Strong organisational skills with attention to detail
- Ability to remain calm and professional under pressure in busy situations
- Friendly demeanour with a genuine passion for guest services and hospitality
- Proficiency in using office software and reservation systems is beneficial
This role is ideal for motivated individuals who thrive in customer-focused environments and are eager to contribute positively to our organisation’s reputation.
Pay: £10.85-£12.77 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Transport links
Work Location: In person
